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For Companies At a Glance
- Tasks: Lead IT operations, ensuring top-notch service delivery and continuous improvement.
- Company: Established Managed Service Provider with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a supportive and collaborative team.
- Why this job: Make a real impact by leading technical teams and enhancing customer experiences.
- Qualifications: 5+ years in IT operations, strong technical skills, and excellent communication.
The predicted salary is between 55000 - 65000 £ per year.
Our client is a well-established Managed Service Provider, CRM, and Software Development business, and they’re looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where you’ll oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You’ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service.
Key Responsibilities
- Operational & Service Management
- Take ownership of the day-to-day delivery of IT services, ensuring SLAs and KPIs are consistently met
- Act as the senior escalation point for both operational and technical issues
- Keep processes, documentation, and standards up to date and continuously improving
- Oversee incident, problem, and change management
- Ensure customer environments are stable, secure, and aligned with best practice
- Team Leadership & Development
- Lead and support technical support and project teams
- Coach, mentor, and develop team members
- Clearly communicate company direction, team goals, and priorities
- Identify skills gaps and support ongoing training and development
- Project & Change Delivery
- Oversee the full lifecycle of IT projects—from planning through to delivery and handover
- Ensure projects are delivered on time, within scope, and to the right technical standards
- Provide technical oversight before, during, and after project delivery
- Carry out site surveys and ensure accurate documentation is produced
- Customer & Stakeholder Management
- Build strong, trusted relationships with key stakeholders
- Act as a senior technical advisor, helping customers align IT with their wider business goals
- Support Directors with pre-sales input and solution design
- Ensure smooth handovers into support teams
- Technical Oversight
- Maintain oversight across customer environments, including:
- Windows Server and Active Directory
- Cloud platforms (Azure, Microsoft 365)
- Virtualisation (VMware, Hyper-V)
- Networking, firewalls, and security solutions
- Ensure best practice across backup, disaster recovery, security, and patching
- Stay hands-on when needed, particularly for complex issues or critical incidents
Essential
- 5+ years’ experience in a customer-facing IT role within an MSP environment
- Proven experience managing IT operations, service delivery, or technical teams
- Strong background in Microsoft 365, Azure, Windows Server, and Active Directory
- Solid understanding of networking, security, and virtualisation technologies
- Excellent communication skills and the ability to build confidence at all levels
- Strong organisational skills with great attention to detail
- Comfortable working under pressure and managing competing priorities
Desirable
- Experience with:
- Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot
- VMware ESX, vCenter, and/or Hyper-V
- Backup solutions and enterprise firewalls (Sophos XGS)
- Email security platforms (Mimecast, Symantec)
- LAN, WAN, VLAN, VPN, enterprise wireless, and MFA
- Sophos, Egnyte, and Ubiquiti
- IT certifications or formal technical qualifications
- Strong documentation and reporting skills
Locations
IT / Technical Team Leader in Basingstoke, Hampshire employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT / Technical Team Leader in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical know-how and leadership experience, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews like a champ! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practice common interview questions, especially those related to IT operations and team leadership.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT / Technical Team Leader in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience in managing IT services, service delivery, and team leadership. We want to see how your skills align with what we're looking for!
Showcase Your Technical Skills: Don’t forget to showcase your technical know-how! Mention your experience with Microsoft 365, Azure, and any other relevant technologies. We love seeing candidates who can balance tech skills with people management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hands-on leadership role. Share specific examples of how you've improved processes or led teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking. Be ready to discuss specific projects you've worked on and how you tackled complex issues. This will show that you’re not just a leader but also hands-on when needed.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about times when you coached or mentored team members, and be ready to share how you communicated goals and priorities. This will highlight your ability to inspire and develop others.
✨Understand the Company’s Needs
Research the Managed Service Provider and understand their customer base. Be prepared to discuss how you can align IT services with their business goals. This shows that you’re not just looking for a job, but you’re genuinely interested in contributing to their success.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling an escalated issue or managing a project under tight deadlines. Practise your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.