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- Tasks: Deliver IT support to diverse clients and troubleshoot various technologies.
- Company: Established MSP in Aldershot with a focus on education and local SMEs.
- Benefits: Competitive salary, hands-on experience, and a dynamic work environment.
- Other info: Exciting projects and opportunities for career advancement await you!
- Why this job: Join a team where you can grow your tech skills and make a real difference.
- Qualifications: 1+ years in IT support, strong knowledge of Windows and Microsoft 365.
The predicted salary is between 25000 - 28000 £ per year.
Location: Aldershot
Salary: £25,000-£28,000 per annum
Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment.
Key Responsibilities
- Deliver IT support to a variety of clients
- Provide both remote and onsite troubleshooting and fault resolution
- Install, configure and maintain Windows desktops, servers and applications
- Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams)
- Manage Active Directory, Group Policy, user provisioning and permissions
- Diagnose and resolve hardware, software and basic network issues
- Maintain accurate documentation and update ticketing systems
- Ensure support tickets are managed in line with agreed SLAs
- Communicate effectively with clients, providing clear updates and managing expectations
- Assist with project work including migrations, upgrades and new deployments
Required Skills & Experience
- 1+ years’ experience in an IT support role (MSP experience highly desirable)
- Strong knowledge of:
- Windows 10/11
- Windows Server (2016/2019/2022)
- Active Directory & Group Policy
- Microsoft 365 administration
Locations
1st / 2nd Line Support Engineer in Aldershot, Hampshire employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer in Aldershot, Hampshire
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with potential employers and fellow IT enthusiasts. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail those tricky questions. Get a friend to throw some common IT support scenarios at you, so you’re ready to impress when it counts.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives us a chance to demonstrate our technical capabilities beyond the CV.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else!
We think you need these skills to ace 1st / 2nd Line Support Engineer in Aldershot, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially if you've worked in an MSP environment. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows, Microsoft 365, and troubleshooting!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Communication Skills: Since this role involves client interaction, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, we want to see examples of how you’ve effectively communicated with clients or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills. Plus, it’s super easy!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Windows Server, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles, especially in an MSP environment. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've handled customer queries or issues in the past. Highlight your communication skills and how you manage expectations, as this is crucial for success in a support role.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting methods for common hardware and software issues. Think through some scenarios where you successfully diagnosed and resolved problems, and be ready to explain your thought process during those situations.
✨Demonstrate Your Organisational Skills
Talk about how you manage your workload and prioritise tasks, especially when dealing with multiple support requests. Mention any experience you have with ticketing systems and how you ensure documentation is accurate and up-to-date.