At a Glance
- Tasks: Support and maintain systems while resolving complex technical issues for clients.
- Company: Established Managed Service Provider with a strong reputation in the industry.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Join a dynamic team in Oxford with exciting challenges and learning opportunities.
- Why this job: Be the go-to expert and make a real difference in client infrastructure.
- Qualifications: Experience in 3rd line support and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Our client is a well-established Managed Service Provider (MSP) looking for an experienced 3rd Line Support Engineer to join their team in Oxford. This is a client-facing role resolving technical issues, supporting client infrastructure, and contributing to changes within a structured MSP environment.
The Role
- Support and maintain the systems
- Act as the go-to escalation point for 1st and 2nd line colleagues
- Own complex and priority tickets end to end
- Get to the root cause of issues rather than just patching symptoms
- Maintain high first-time fix rates
- Carry out ongoing infrastructure maintenance and patching
- Handle the technical delivery of changes such as migrations, upgrades, and new implementations
3rd Line Engineer employer: Xact Placements Limited
Xact Placements Limited is an excellent employer for a Senior Security Analyst, offering a dynamic hybrid work environment in Reading that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to advanced security technologies and opportunities to enhance your threat detection skills while being part of a supportive team culture that values your contributions. The company prioritises work-life balance and provides a platform for meaningful impact in the ever-evolving field of cybersecurity.
