At a Glance
- Tasks: Support and maintain systems, resolve technical issues, and manage complex tickets.
- Company: Established Managed Service Provider in Oxford with a strong client focus.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work on exciting projects and visit client sites.
- Why this job: Join a team where your expertise makes a real difference for clients.
- Qualifications: Experience in 3rd line support and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Our client is a well-established Managed Service Provider (MSP) looking for an experienced 3rd Line Support Engineer to join their team in Oxford. This is a client-facing role resolving technical issues, supporting client infrastructure, and contributing to changes within a structured MSP environment.
The Role
- Support and maintain the systems
- Act as the go-to escalation point for 1st and 2nd line colleagues
- Own complex and priority tickets end to end
- Get to the root cause of issues rather than just patching symptoms
- Maintain high first-time fix rates
- Carry out ongoing infrastructure maintenance and patching
- Handle the technical delivery of changes such as migrations, upgrades, and new implementations
- Coordinate with client and internal stakeholders so changes land smoothly with minimal downtime
- Visit client sites as needed
- Communicate with clients effectively by phone and email
- Log and update tickets accurately within SLAs
- Effectively maintain documentation
We think you need these skills to ace 3rd Line Engineer
Communication Skills
Problem-Solving Skills
SQL
Data Engineering
Python
ETL/ELT Processes
Data Pipeline Development
