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- Tasks: Provide 2nd line support and coordinate a dynamic team in a tech-driven environment.
- Company: Join a growing Managed Service Provider near Richmond, London.
- Benefits: Competitive salary of £40,000 and opportunities for career advancement.
- Other info: Build strong client relationships and enhance your technical skills.
- Why this job: Step into a leadership role while staying hands-on with technology.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft 365.
The predicted salary is between 40000 - 40000 £ per year.
Location: Near Richmond, London (On-site)
Salary: £40,000 per annum
Overview
We’re hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
2nd Line Support Team Coordinator employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Team Coordinator
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft 365, SharePoint, and networking basics. We want to see you confidently tackle those 2nd line support challenges during the interview.
✨Tip Number 2
Show off your coordination skills! Be ready to discuss how you've managed workloads or led a team in the past. We love seeing candidates who can juggle tasks while keeping everything running smoothly.
✨Tip Number 3
Build rapport with your interviewers. Remember, it’s not just about the tech; it’s about relationships too! We’re looking for someone who can connect with clients and deliver top-notch service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace 2nd Line Support Team Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft 365 and networking!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can benefit our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: As a 2nd Line Support Team Coordinator, communication is key. In your application, highlight examples where you've effectively communicated with clients or coordinated with team members. We want to know you can build strong relationships!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, SharePoint, and networking basics. Be ready to discuss specific scenarios where you've provided 2nd line support, as this will show your hands-on experience and technical prowess.
✨Showcase Your Coordination Skills
Since the role involves coordinating workloads, think of examples where you've successfully managed a team or project. Highlight your organisational skills and how you ensure smooth service delivery, as this will demonstrate your leadership potential.
✨Build Rapport with Clients
Prepare to talk about how you've built strong client relationships in the past. Share stories that illustrate your commitment to excellent customer service, as this is crucial for the role and will set you apart from other candidates.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s tech stack or their approach to cloud administration. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.