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For Companies At a Glance
- Tasks: Provide 2nd line support and coordinate a dynamic team in a tech-driven environment.
- Company: Join a growing Managed Service Provider near Richmond, London.
- Benefits: Competitive salary of £40,000 and opportunities for career advancement.
- Why this job: Step into a leadership role while staying hands-on with technology.
- Qualifications: Experience in a 2nd line role and strong knowledge of Microsoft 365.
- Other info: Build strong client relationships and deliver excellent customer service.
The predicted salary is between 40000 - 40000 £ per year.
Location: Near Richmond, London (On-site)
Salary: £40,000 per annum
Overview
We’re hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
2nd Line Support Team Coordinator employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Team Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Microsoft 365 and cloud solutions. Real-life examples will make you stand out.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 2nd Line Support Team Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft 365 and networking!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can benefit our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and provide excellent customer service, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, SharePoint, and basic networking. Be ready to discuss specific scenarios where you've provided 2nd line support, as this will show your hands-on experience and technical prowess.
✨Showcase Your Coordination Skills
Since the role involves team coordination, prepare examples of how you've successfully managed workloads or led a team in previous positions. Highlight your organisational skills and how they contributed to effective service delivery.
✨Build Rapport with Interviewers
Remember, building strong client relationships is key in this role. Practice your communication skills and be personable during the interview. Show that you can connect with others and deliver excellent customer service.
✨Prepare for Technical Questions
Expect some technical questions related to cloud administration and system improvements. Brush up on your knowledge of firewalls, especially FortiGate, and be ready to discuss O365 conditional access. This will demonstrate your readiness for the challenges of the role.