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For Companies At a Glance
- Tasks: Support and maintain cloud services and virtualised infrastructure for diverse customer environments.
- Company: Join a security-led Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, home-based work, and opportunities for professional growth.
- Other info: Enjoy a dynamic work environment with regular site visits and career advancement opportunities.
- Why this job: Make a real difference in customer outcomes while working with cutting-edge technology.
- Qualifications: Experience with Windows, Linux, and virtual infrastructure; strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced 2nd Line Engineer looking for your next opportunity within a security-led MSP? This is a permanent position requiring SC and NPPV3 security clearance – candidates without current clearance must be eligible and willing to undergo vetting.
The Role
You will be supporting a portfolio of customer environments, maintaining and monitoring cloud services, virtualised infrastructure, and Microsoft platforms. You'll work closely with the wider engineering team and service desk to resolve incidents, contribute to continuous improvement, and deliver excellent customer outcomes.
Key Responsibilities
- Build, maintain, support and monitor VMware/Nutanix/ProxMox infrastructure
- Administer Microsoft Server 2022, Active Directory, DNS, and M365 environments
- Support endpoint devices, basic networking, and 3rd party applications
- Maintain EDR/MDR, backups, and resilience solutions
- Raise and resolve tickets effectively
Skills and Experience
- Proven experience supporting Windows desktops, servers, and Linux environments
- Hands-on experience with virtual infrastructure and local area networks
- Experience working in a regulated or controlled environment
- Strong communication skills and a customer-first mindset
- Organised, detail-oriented and able to prioritise workload effectively
Salary: £35,000 – £45,000 depending on experience
2nd Line Support Engineer employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the latest trends in cloud services and virtual infrastructure. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. We want to hear about your hands-on experience with VMware, Microsoft Server, and any other relevant tech.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VMware, Microsoft Server, and any relevant security clearances. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about 2nd Line Support and how your customer-first mindset aligns with our values. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since you'll be working closely with customers and the engineering team, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Nutanix, and ProxMox infrastructure. Be ready to discuss your hands-on experience with Microsoft Server 2022, Active Directory, and M365 environments. The more specific examples you can provide about your past work, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved incidents or improved processes. Think about how you’ve raised and resolved tickets effectively in previous roles. This will demonstrate your ability to contribute to continuous improvement and deliver excellent customer outcomes.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in a way that’s easy to understand. You might be asked to describe how you would support endpoint devices or basic networking, so clarity is crucial!
✨Be Ready for Security Questions
Since this position requires SC and NPPV3 security clearance, be prepared to discuss your understanding of working in a regulated environment. If you don’t have current clearance, be honest about your willingness to undergo vetting and any relevant experience you have in similar settings.