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- Tasks: Provide onsite, remote, and telephone support while managing projects and documentation.
- Company: Join a dynamic Managed Service Provider in Witney, Oxfordshire, known for its innovative solutions.
- Benefits: Enjoy a competitive salary of £35,000-£40,000 and opportunities for professional growth.
- Why this job: Be a key player in a supportive team, mentoring juniors and enhancing your tech skills.
- Qualifications: Experience with Windows Server, Microsoft 365, Azure, and excellent communication skills required.
- Other info: Certifications are desirable; a full driving license is necessary.
The predicted salary is between 28000 - 42000 £ per year.
Are you looking for a new exciting opportunity working as a 2nd/3rd Line Support Engineer for a Managed Service Provider based in Witney, Oxfordshire? Main Duties of the Role Provide onsite, remote and telephone support Project management and implementation Keep documentation up-to-date and accurate Manage client expectations and adhere to support SLAs Escalation point for 1st and 2nd line engineers Mentoring junior members of the team Your Skills and Experience Windows Server Microsoft 365, Azure and Intune Microsoft Exchange Hyper-V Networking Full driving licence Excellent communication skills both written and verbal Certifications desirable Salary £35,000-£40,000 per annum, depending on experience AMRT1_UKTJ …
2nd/3rd Line Support Engineer employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, Azure, and Intune. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your project management skills during the interview process. Be prepared to discuss any past projects you've managed, focusing on how you kept documentation up-to-date and met client expectations.
✨Tip Number 3
Since this role involves mentoring junior team members, think about examples from your past experiences where you've successfully guided others. This will demonstrate your leadership abilities and commitment to team development.
✨Tip Number 4
Prepare for questions related to communication skills, as excellent verbal and written communication is crucial for this position. Practice explaining technical concepts in a way that non-technical clients can understand.
We think you need these skills to ace 2nd/3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight relevant experience and skills that match the job description for the 2nd/3rd Line Support Engineer role. Focus on your expertise in Windows Server, Microsoft 365, Azure, and Intune.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for IT support and project management. Mention specific examples of how you've successfully managed client expectations and adhered to SLAs in previous roles.
Highlight Communication Skills: Since excellent communication skills are essential for this position, provide examples in your application that demonstrate your ability to communicate effectively with clients and team members, both verbally and in writing.
Showcase Certifications: If you have any relevant certifications, be sure to mention them in your application. This can set you apart from other candidates and show your commitment to professional development in the IT field.
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Microsoft 365, Azure, and Intune. Highlight specific projects where you successfully implemented these technologies, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Prepare examples of challenging support issues you've resolved in the past. Explain your thought process and how you managed client expectations while adhering to SLAs, as this is crucial for a 2nd/3rd Line Support Engineer.
✨Emphasize Communication Skills
Since excellent communication is key, practice articulating complex technical concepts in simple terms. Be ready to discuss how you mentor junior team members and ensure effective communication within the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's support processes, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
