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- Tasks: Join our team to tackle complex tech issues and provide top-notch IT support.
- Company: We're a dynamic company focused on delivering exceptional IT solutions.
- Benefits: Enjoy a hybrid work model with flexibility and competitive pay.
- Why this job: This role offers hands-on experience in a fast-paced environment with real impact.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills are essential.
- Other info: Contract duration is 3 months, with a negotiable daily rate.
Job Title: 2nd/3rd Line Support Engineer (Contractor) Location: Hertfordshire / Hybrid (3 days in office, 2 from home) Contract Type: Contract Duration: 3 months negotiable Rate: £300-£350 per day Job Description My client are seeking an experienced and proactive 2nd/3rd Line Support Engineer to join their team on a contract basis. The ideal candidate will play a critical role in diagnosing, troubleshooting, and resolving complex technical issues while providing a high standard of IT support and customer service. You will be responsible for supporting business-critical systems, ensuring minimal downtime, and escalating issues when necessary. Key Responsibilities: Provide 2nd and 3rd line technical support for hardware, software, and network issues. Troubleshoot and resolve complex incidents, requests, and problems escalated from 1st line support. Monitor, maintain, and improve the IT infrastructure to ensure optimal performance and security. Support deployment, configuration, and management of servers, workstations, and enterprise applications. Manage Active Directory, including user account creation, group policies, and permissions. Assist with Office 365 and Exchange administration, including migrations and maintenance. Perform system …
2nd/3rd Line Support Engineer employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer
✨Tip Number 1
Make sure to highlight your experience with 2nd and 3rd line support in your conversations. Be ready to discuss specific examples of complex technical issues you've resolved, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in IT support, especially around Active Directory and Office 365. Showing that you are up-to-date can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your approach to troubleshooting and problem-solving. Employers love to hear about your methodology and how you ensure minimal downtime for business-critical systems.
✨Tip Number 4
Since this role involves hybrid work, be ready to talk about your experience working in both office and remote settings. Highlight your ability to stay productive and communicate effectively in a flexible work environment.
We think you need these skills to ace 2nd/3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd and 3rd line support. Include specific examples of troubleshooting complex technical issues and any relevant certifications you hold.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your proactive approach to IT support. Mention your experience with hardware, software, and network issues, and how you've contributed to minimizing downtime in previous roles.
Showcase Technical Skills: In your application, clearly list your technical skills related to Active Directory, Office 365, and server management. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Highlight Customer Service Experience: Since providing high standards of customer service is crucial for this role, include examples from your past experiences where you successfully resolved customer issues or improved user satisfaction.
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Show Your Technical Expertise
Be prepared to discuss your experience with 2nd and 3rd line support. Highlight specific examples of complex technical issues you've resolved, particularly those involving hardware, software, and network problems.
✨Demonstrate Problem-Solving Skills
During the interview, you may be presented with hypothetical scenarios or real-world problems. Practice articulating your thought process for troubleshooting and resolving these issues effectively.
✨Highlight Customer Service Experience
Since providing high-quality customer service is crucial, share examples of how you've successfully communicated with users and managed their expectations while resolving technical issues.
✨Familiarize Yourself with Relevant Tools
Make sure you are knowledgeable about the tools and technologies mentioned in the job description, such as Active Directory, Office 365, and Exchange. Being able to discuss your experience with these will demonstrate your readiness for the role.
