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For Companies At a Glance
- Tasks: Provide 2nd line tech support and coordinate with engineers for seamless service delivery.
- Company: Join a growing Managed Service Provider near Richmond, London.
- Benefits: Competitive salary, hands-on experience, and opportunities for leadership.
- Other info: Build strong client relationships and enhance your technical skills in a dynamic environment.
- Why this job: Step into a leadership role while staying close to the latest technology.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 30000 - 35000 £ per year.
Location: Near Richmond, London (On-site)
Salary: £30,000-£35,000 per annum
Overview
We’re hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
1st/2nd Line Tech Support Engineer (Permanent) employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Tech Support Engineer (Permanent)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Microsoft 365 and cloud solutions. Real-life examples will make you stand out!
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common tech support scenarios and how you'd handle them. This will boost your confidence and help you articulate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you're keen on joining our team!
We think you need these skills to ace 1st/2nd Line Tech Support Engineer (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft 365 and networking!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for someone who can think on their feet and provide excellent customer service, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows environments, and basic networking. Be ready to discuss your hands-on experience with these technologies, as well as any exposure to firewalls and MDM solutions. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
As a 1st/2nd Line Support Engineer, building strong client relationships is key. Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved issues or improved client satisfaction, and be ready to share those stories.
✨Demonstrate Team Coordination Experience
Since this role involves coordinating workloads across engineers, highlight any experience you have in team leadership or project management. Discuss how you've successfully managed tasks and ensured smooth service delivery in past positions. This will show that you’re ready to step into a leadership role while still being hands-on.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common technical issues you’ve encountered and how you resolved them. Practising these scenarios will help you articulate your thought process clearly during the interview, showcasing your analytical skills and technical expertise.