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For Companies At a Glance
- Tasks: Provide 2nd line support and coordinate workloads in a dynamic tech environment.
- Company: Join a growing Managed Service Provider near Richmond, London.
- Benefits: Competitive salary, hands-on experience, and opportunities for leadership.
- Other info: Build strong client relationships and enhance your technical skills.
- Why this job: Step into a leadership role while staying close to cutting-edge technology.
- Qualifications: Experience in a 2nd line role with strong Microsoft 365 knowledge.
The predicted salary is between 30000 - 35000 £ per year.
We’re hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
1st & 2nd Line Support Engineer - Financial Services employer: Xact Placements Limited
Contact Detail:
Xact Placements Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st & 2nd Line Support Engineer - Financial Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in financial services or MSPs. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects or challenges you've tackled. This will help them see how you can add value to their team.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or meeting, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace 1st & 2nd Line Support Engineer - Financial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 1st/2nd Line Support Engineer. Highlight your experience with Microsoft 365, cloud environments, and any relevant technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills: Since this role involves building strong client relationships, make sure to demonstrate your communication skills in your application. Use clear and concise language to show us you can convey technical information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xact Placements Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, SharePoint, and basic networking. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Customer Service Skills
Since this role involves building strong client relationships, prepare examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you went above and beyond to help a client.
✨Demonstrate Leadership Potential
Even if you're not in a formal leadership role yet, think of times when you've coordinated workloads or supported your team. Highlight these experiences to show that you're ready to step into a leadership position while still being hands-on with technology.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if it's the right fit for you.