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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to internal staff across various platforms.
- Company: Join a fast-paced Managed Service Provider focused on internal systems.
- Benefits: Gain hands-on experience with Microsoft technologies and career progression opportunities.
- Why this job: Kickstart your IT career while making a real difference for your colleagues.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
- Other info: Dynamic work environment with potential to grow into advanced IT roles.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
We are looking for a proactive and service-driven 1st / 2nd Line IT Support Engineer to join our internal IT team within a fast-paced MSP environment. Unlike a traditional MSP support role, this position focuses exclusively on supporting our own internal staff, systems, applications, and infrastructure. This is an excellent opportunity for someone early in their IT career who wants to build a solid technical foundation, gain exposure to a broad range of technologies across the Microsoft ecosystem, and progress into roles such as Senior IT Support Engineer, Network Engineer, or Security Engineer.
Key Responsibilities
- Provide first and second-line support to internal users across multiple offices and remote locations.
- Troubleshoot issues across Windows desktop and server environments, Microsoft 365, Azure AD, and common business applications.
- Resolve incidents via phone, email, remote tools, and in-person support.
- Manage and elevate tickets effectively within SLAs.
1st / 2nd Line Support Engineer employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in MSPs or similar environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a small project or blog that showcases your technical abilities. This can be a great conversation starter during interviews and shows your passion for IT.
✨Tip Number 3
Prepare for the interview by brushing up on common support scenarios. Think about how you would handle specific issues with Windows, Microsoft 365, or Azure AD. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace 1st / 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with our internal IT support needs, so don’t be shy about showcasing your tech skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm and a proactive attitude.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can troubleshoot effectively, so share those stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Know Your Tech
Brush up on your knowledge of Windows desktop and server environments, Microsoft 365, and Azure AD. Be ready to discuss how you've used these technologies in the past or how you would approach troubleshooting common issues.
✨Show Your Service Mindset
This role is all about supporting internal staff, so demonstrate your service-driven attitude. Share examples of how you've helped others solve problems, whether in a previous job or during your studies.
✨Practice Problem-Solving
Prepare for potential technical scenarios you might face in the role. Think through how you would troubleshoot a specific issue and be ready to explain your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, the technologies they use, or opportunities for growth within the company.