Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support, solve tech issues, and assist users daily.
- Company: Join a dynamic team in St Albans focused on customer satisfaction and tech solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and skill development.
- Why this job: Perfect for problem solvers who love tech and want to make a real impact.
- Qualifications: Experience in 1st/2nd line support, strong Windows OS knowledge, and excellent communication skills required.
- Other info: A full driving licence is essential for this role.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking to speak with an experienced 1st / 2nd Line IT Support Engineer to work onsite in St Albans. This is a fantastic opportunity for someone who thrives in a customer facing role and enjoys solving problems.
You’ll be the face of IT support - responding to tickets, resolving hardware/software issues, setting up devices, and supporting end users. You'll also help manage IT assets and assist with system updates and projects.
What we’re looking for:
- Previous experience in a 1st/2nd line support role
- Strong knowledge of Windows OS & Microsoft 365
- Confident troubleshooting devices
- Excellent communication skills with a proactive, customer-first mindset
- Full driving licence essential
1st/2nd Line IT Support - St Albans employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support - St Albans
✨Tip Number 1
Familiarise yourself with common hardware and software issues that users face, especially related to Windows OS and Microsoft 365. Being able to discuss specific examples of problems you've solved in the past will show your expertise during any conversations.
✨Tip Number 2
Brush up on your communication skills, as this role is customer-facing. Practice explaining technical concepts in simple terms, so you can demonstrate your ability to connect with users and provide excellent support.
✨Tip Number 3
Prepare for potential scenario-based questions by thinking about how you would handle various IT support situations. This will help you showcase your problem-solving skills and proactive mindset during discussions.
✨Tip Number 4
Make sure you have a valid driving licence and be ready to discuss your availability for onsite work in St Albans. Highlighting your flexibility and willingness to travel can set you apart from other candidates.
We think you need these skills to ace 1st/2nd Line IT Support - St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line IT support. Emphasise your knowledge of Windows OS and Microsoft 365, as well as any relevant troubleshooting skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-facing experience and problem-solving abilities. Mention specific examples where you've successfully resolved issues for end users.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've effectively communicated with customers or team members in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS and Microsoft 365 in detail. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Service Experience
Since this role is customer-facing, highlight any previous experience where you provided excellent customer service. Share specific examples of how you resolved issues for users and maintained a positive attitude under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting abilities. Prepare for scenarios where you need to resolve hardware or software issues, and think through your approach to solving these problems effectively.
✨Demonstrate Proactivity
Show that you have a proactive mindset by discussing how you've taken initiative in past roles. Whether it’s managing IT assets or suggesting improvements to processes, illustrate your ability to go above and beyond in supporting users.
