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For Companies At a Glance
- Tasks: Provide top-notch IT support, solve tech issues, and assist users daily.
- Company: Join a dynamic team in St Albans focused on customer satisfaction.
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Perfect for problem solvers who love tech and helping others.
- Qualifications: Experience in IT support, knowledge of Windows OS & Microsoft 365 required.
- Other info: A full driving licence is essential for this role.
The predicted salary is between 30000 - 42000 £ per year.
1st/2nd Line IT Support – St Albans
We’re looking to speak with an experienced 1st / 2nd Line IT Support Engineer to work onsite in St Albans. This is a fantastic opportunity for someone who thrives in a customer facing role and enjoys solving problems.
You’ll be the face of IT support – responding to tickets, resolving hardware/software issues, setting up devices, and supporting end users. You\’ll also help manage IT assets and assist with system updates and projects.
What we’re looking for:
- Previous experience in a 1st/2nd line support role
- Strong knowledge of Windows OS & Microsoft 365
- Confident troubleshooting devices
- Excellent communication skills with a proactive, customer-first mindset
- Full driving licence essential
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1st/2nd Line IT Support Engineer employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with common hardware and software issues that users face, especially those related to Windows OS and Microsoft 365. Being able to discuss specific examples of how you've resolved similar problems in the past will show your expertise during the interview.
✨Tip Number 2
Brush up on your communication skills, as this role requires a customer-first mindset. Practice explaining technical concepts in simple terms, so you can demonstrate your ability to connect with end users effectively.
✨Tip Number 3
Prepare for situational questions by thinking about times when you've had to troubleshoot under pressure. Highlight your problem-solving skills and how you prioritised tasks to ensure timely support for users.
✨Tip Number 4
Since a full driving licence is essential, make sure to mention your availability for onsite work and any relevant experience you have with managing IT assets or assisting in system updates. This will reinforce your suitability for the role.
We think you need these skills to ace 1st/2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line IT support. Emphasise your knowledge of Windows OS and Microsoft 365, as well as any relevant troubleshooting skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-facing experience and problem-solving abilities. Mention specific examples where you've successfully resolved issues for end users.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your ability to communicate effectively in both your CV and cover letter. Use clear and concise language.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS and Microsoft 365 in detail. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Service
Since this role is customer-facing, highlight your communication skills and proactive approach to customer support. Share examples of how you've successfully resolved issues for users in the past, showcasing your ability to remain calm and helpful under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting process. Prepare to walk through how you would handle specific IT support scenarios, such as resolving a software issue or setting up a new device. This will demonstrate your practical knowledge and thought process.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Familiarise yourself with their approach to IT support and customer service. This will help you tailor your responses to align with their expectations and show that you're a good fit for their team.
