At a Glance
- Tasks: Provide 2nd line support and coordinate workloads in a dynamic tech environment.
- Company: Join a growing Managed Service Provider near Richmond, London.
- Benefits: Competitive salary, hands-on experience, and opportunities for leadership.
- Other info: Build strong client relationships and enhance your technical skills.
- Why this job: Step into a leadership role while staying close to cutting-edge technology.
- Qualifications: Experience in 2nd line support with strong Microsoft 365 and networking knowledge.
The predicted salary is between 38000 - 40000 £ per year.
Location: Near Richmond, London (On-site)
Salary: £38,000-£40,000 per annum
Overview
We’re hiring a 2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
2nd/3rd Line Support Engineer in Richmond employer: Xact Placements Limited Careers
As a Network Manager at our Dulwich location, you will join a supportive and dynamic work culture that prioritises employee growth and development. We offer competitive salaries alongside a comprehensive benefits package, including access to our wellbeing hub and innovative schemes like electric/hybrid car leasing. Our commitment to fostering effective communication and collaboration ensures that you will play a vital role in optimising our ICT network for both staff and students, making this an excellent opportunity for those passionate about IT in an educational setting.
Contact Details:
Xact Placements Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd/3rd Line Support Engineer in Richmond
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xact Placements Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xact Placements Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 2nd/3rd Line Support Engineer in Richmond
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xact Placements Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Xact Placements Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xact Placements Limited Careers!
How to prepare for a job interview at Xact Placements Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
