Are you looking for a new exciting opportunity working as a 1st Line Service Desk Analyst to be based in Reading?
Our client is one of the UK’s largest and most trusted Managed Service Providers, and they are a Global technology leader providing Digital Transformation, Document Management and ICT Managed Services.
This position will be a 6 month fixed term contract.
Main Duties:
- Interrogation of the Service Desk ticketing system
- Ensuring that raised tickets are responded to within SLA timescales.
- Be responsible for the timely resolution or escalation of tickets in keeping with ITIL best practices
- Responding to calls or e-mails on the service desk
- Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
- Conduct updates of network asset management register to ensure records are up to date.
- Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.
- Adopt a proactive approach towards all client activities.
Skills:
- Excellent oral and written communication skills.
- Ability to prioritise work under pressure and to strict deadlines.
- Ability to communicate and advise technical/service information to different levels.
- Good general overall technical understanding of all new technologies.
- General Support and Operations
- WAN/LAN/Networking skill sets
- Microsoft/VMWare/Cloud technologies
- Good understanding of PC hardware, Microsoft operating systems and networking.
- Knowledge of “Follow Me” and “Secure” Print technologies an advantage
Salary – £28,000-£30,000 pro rata
1st Line Service Desk Analyst - FTC in Reading employer: Xact Placements Limited Careers
As a Network Manager at our Dulwich location, you will join a supportive and dynamic work culture that prioritises employee growth and development. We offer competitive salaries alongside a comprehensive benefits package, including access to our wellbeing hub and innovative schemes like electric/hybrid car leasing. Our commitment to fostering effective communication and collaboration ensures that you will play a vital role in optimising our ICT network for both staff and students, making this an excellent opportunity for those passionate about IT in an educational setting.
Contact Details:
Xact Placements Limited Careers Recruitment Team
