Job Title: 2nd/3rd Line Support Engineer
Location: Mitcham, London (On-site)
Salary: £40,000-£50,000 per annum
Overview
We’re hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd & 3rd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd/3rd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
2nd/3rd Line Support Engineer in Mitcham employer: Xact Placements Limited Careers
As a Network Manager at our Dulwich location, you will join a supportive and dynamic work culture that prioritises employee growth and development. We offer competitive salaries alongside a comprehensive benefits package, including access to our wellbeing hub and innovative schemes like electric/hybrid car leasing. Our commitment to fostering effective communication and collaboration ensures that you will play a vital role in optimising our ICT network for both staff and students, making this an excellent opportunity for those passionate about IT in an educational setting.
Contact Details:
Xact Placements Limited Careers Recruitment Team
