Junior Engineer (Cyber Security / Network Support)
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Location: Edinburgh – Hybrid (2 days on site per week)
Salary: £39,000 + benefits
Type: Permanent, Full-time
Reporting to: Technical Manager
The Opportunity
Weworking with a growing cyber security specialist that helps public and private sector organisations reduce cyber risk and get more value from their technology. They offer cyber security advice, professional services and managed services, and work closely with leading technology partners.
They're now looking for a Junior Engineer to join an established technical team based at one of their key customers. You'll work as an extension of the customer's IT Service Delivery and Support teams, right in the middle of a live digital transformation programme. It's a great chance to learn modern security technology quickly, on real-world projects.
What You'll Be Doing
- Acting as a triage point for service tickets, and communicating clearly with end users and stakeholders
- Identifying and prioritising tickets by how critical they are and how much they affect the business
- Handling end user support requests and technical issues as part of a central IT delivery team
- Managing ticket backlogs and organising your own time, both on your own and as part of the team
- Carrying out Adds/Moves/Changes on production systems, with close attention to detail
- Building strong relationships with the customer and your colleagues, and delivering service outcomes that are measured and reviewed
What You'll Need
- An understanding of core cyber security principles such as ZTNA and xgikmsk Remote Access
- Hands-on experience with Zscaler (highly desirable)
- Experience in a service desk, support or ticket-based environment
- Strong communication skills and a customer-focused attitude
- Eagerness to learn and pick up new technologies
- Experience with UK public or private sector organisations would help
- A degree or equivalent professional experience is welcome but not essential
What's On Offer
- £39,000 basic salary plus performance-based incentives
- Private medical healthcare
Junior Network Engineer (Cyber Security / Network Support) employer: Xact Placements Limited Careers
As a Network Manager at our Dulwich location, you will join a supportive and dynamic work culture that prioritises employee growth and development. We offer competitive salaries alongside a comprehensive benefits package, including access to our wellbeing hub and innovative schemes like electric/hybrid car leasing. Our commitment to fostering effective communication and collaboration ensures that you will play a vital role in optimising our ICT network for both staff and students, making this an excellent opportunity for those passionate about IT in an educational setting.
Contact Details:
Xact Placements Limited Careers Recruitment Team
