At a Glance
- Tasks: Support IT systems and resolve technical issues while gaining hands-on experience.
- Company: Join a leading provider of fire safety training with a focus on skill development.
- Benefits: Full-time role with a competitive salary and valuable industry experience.
- Other info: Dynamic team environment with opportunities for further training and development.
- Why this job: Kickstart your career in IT with real-world experience and professional growth.
- Qualifications: GCSE Maths (grade 4-9) and strong customer care skills required.
The predicted salary is between 800 - 1400 € per month.
The IT Apprentice will assist in the day‑to‑day technical IT Support for the Xact companies. You will work alongside other members of the IT Team and where necessary third‑party partners/parties to support the delivery of IT to staff and delegates.
Work Duties
- Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
- Assist in the resolution of technical faults and changes within the agreed service level agreements set out.
- Keep accurate records in the service management system, making sure that customers always receive feedback on the progress of faults and changes.
- Assist in the support, monitoring and development of internal IT Systems.
- Maintain the accuracy of asset management software, cataloguing new, updated and retired devices.
- Provide excellent customer service and be fully responsive to the needs of the customers and employers.
- Work alongside third‑party partners/providers either as part of the change implementation or as part of fault analysis and resolution.
Skills & Qualifications
- Essential Qualifications: GCSE Maths (grade 4-9)
- Skills: Customer care skills, Analytical skills, Initiative
Additional Information
- Working Hours: Full Time (35 hours a week)
- Salary: £16,380 a year
- Location: Evesham, UK
- Start Date: Tuesday 7th April 2026
IT Support Technician Apprentice in Evesham employer: Xact Inc
Xact Consultancy and Training is an exceptional employer, offering a supportive work culture where apprentices can thrive through hands-on experience in IT support. Located in Evesham, UK, the company prioritises employee growth with tailored training programmes and a commitment to excellence in customer service, ensuring that every team member feels valued and empowered to succeed in their career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Apprentice in Evesham
✨Tip Number 1
Get to know the company! Research Xact and its values, so you can show how you fit in. This will help you stand out during interviews and make a great impression.
✨Tip Number 2
Practice your technical skills! Brush up on common IT issues and solutions, as well as customer service scenarios. Being prepared will boost your confidence when tackling questions.
✨Tip Number 3
Network with current employees or apprentices! Reach out on LinkedIn or at events to learn more about their experiences. This insider info can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly.
We think you need these skills to ace IT Support Technician Apprentice in Evesham
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let us see your enthusiasm for technology and IT support. Share any relevant experiences or projects that highlight your interest in the field. We love candidates who are eager to learn and grow with us!
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight your customer care skills and any analytical abilities you have. This shows us that you understand what we're looking for and that you're a great fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate applications that are easy to read and get straight to the important bits!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Xact Inc
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Make sure you can confidently discuss common technical issues and solutions, as well as any relevant software or systems mentioned in the job description.
✨Show Off Your Customer Service Skills
Since this role involves providing excellent customer service, be prepared to share examples of how you've successfully helped others in the past. Think about times when you resolved a problem or went above and beyond for someone.
✨Demonstrate Your Initiative
Employers love candidates who take the initiative. Be ready to talk about situations where you identified a problem and took steps to solve it without being asked. This shows you're proactive and ready to contribute from day one.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the types of projects you'll handle, or how success is measured in the role. It shows you're genuinely interested and engaged.
