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- Tasks: Support customers in developing inkjet equipment and provide technical assistance.
- Company: Join a leading tech company known for innovation and customer satisfaction.
- Benefits: Competitive salary, global travel opportunities, and hands-on experience.
- Other info: Exciting career growth with opportunities to work on cutting-edge technology.
- Why this job: Make a real impact by solving complex problems in a dynamic environment.
- Qualifications: Engineering or science-based qualification and customer-facing experience required.
The predicted salary is between 35000 - 45000 £ per year.
Purpose of Role: To assist OEM (original equipment manufacturer) customers in developing inkjet equipment integrating Xaar’s technology; technically supporting pre/post sales through application and equipment development, product launch and ongoing product support. The role will involve customer visits to assist with development and to understand application requirements.
Field Application Engineers are Xaar’s primary technical contact with customers and are expected to liaise between customers and Xaar engineering teams, Xaar 3rd‑party partners, and, in some cases, ink partners, and to manage and report on activities across all parties. To also support the installation and ongoing service of Xaar’s Versatex range of print embellishment bars, to include troubleshooting, repair and operator training.
Scale: The role involves travel globally, approximately 1 week per month, which could be 50%. Directly responsible for customer satisfaction. Providing support and being mindful of time to market imperatives. Representing Xaar through telephone, Team and onsite activity globally.
Freedom to make decisions.
Responsibilities:
- Understand customer requirements and make suitable recommendations from the Xaar product portfolio.
- Recommend ideas to improve the customer experience.
- Identify poor or ineffective processes and make recommendations for improvement.
- Provide feedback on product performance‑related information to departments outside of Customer Support.
- Influence how a customer is charged for various services.
Planning Horizon: Working with customer projects typically 3 months to 1 year. Providing response to technical questions via email or the Xaar customer portal, typically a 1 day response.
Key Accountabilities:
- Assess allocated projects for progress, identify next milestones and work to meet them.
- Actively seek status from customers regarding project progress / issue status.
- Report progress / findings / solutions in CRM system (Sales Force).
About You:
Knowledge, experience and qualifications:
- NVQ4+ / HNC / HND / BSc / BEng in an engineering or science‑based discipline.
- Experience in a customer‑facing role in a high‑pressure / high‑stakes technical environment.
- Demonstrate ability to understand and resolve issues with complex electromechanical systems.
- Experience with digital inkjet systems is an advantage.
Skills & Behaviours:
- Hands‑on technical troubleshooting and problem‑solving skills.
- Resourceful, flexible and able to work on own initiative.
- Able to communicate clearly and effectively in conversation and in writing.
- Able to think analytically and apply skills and knowledge in new environments and situations.
- Being commercially aware, understanding the impact of decisions commercially.
Field Support Engineer - Print in Peterborough employer: Xaar
Contact Detail:
Xaar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer - Print in Peterborough
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand Xaar’s technology and how it fits into the market. This will help you impress during those customer-facing discussions.
✨Tip Number 3
Practice your technical troubleshooting skills. Be ready to demonstrate your problem-solving abilities, especially with complex electromechanical systems. Show them you can think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Support Engineer - Print in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Field Support Engineer role. Highlight your experience with customer-facing roles and any technical troubleshooting you've done. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Xaar and how you can contribute to our team. Don't forget to mention your experience with digital inkjet systems if you have it!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in high-pressure environments. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Xaar
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of inkjet technology and the specific products Xaar offers. Be ready to discuss how you can apply your technical skills to solve customer issues and improve their experience.
✨Showcase Your Customer-Facing Experience
Prepare examples from your past roles where you've successfully interacted with customers in high-pressure situations. Highlight how you managed to resolve complex issues and ensure customer satisfaction.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to troubleshoot electromechanical systems. Be ready to walk through your thought process and how you arrived at solutions, as this will show your analytical thinking and resourcefulness.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This could include inquiries about the types of projects you'll be working on or how Xaar measures customer satisfaction. It shows you're genuinely interested and engaged.