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For Companies At a Glance
- Tasks: Support customers in developing inkjet equipment and provide technical assistance.
- Company: Join a leading tech company known for innovation and customer satisfaction.
- Benefits: Competitive salary, global travel opportunities, and hands-on experience.
- Other info: Exciting career growth with opportunities to work on cutting-edge technology.
- Why this job: Make a real impact by solving complex problems in a dynamic environment.
- Qualifications: Engineering or science-based qualification and customer-facing experience required.
The predicted salary is between 35000 - 45000 £ per year.
Purpose of Role
To assist OEM (original equipment manufacturer) customers in developing inkjet equipment integrating Xaar’s technology; technically supporting pre/post sales through application and equipment development, product launch and ongoing product support. The role will involve customer visits to assist with development and to understand application requirements.
Field Application Engineers are Xaar’s primary technical contact with customers and are expected to liaise between customers and Xaar engineering teams, Xaar 3rd‑party partners, and, in some cases, ink partners, and to manage and report on activities across all parties. To also support the installation and ongoing service of Xaar’s Versatex range of print embellishment bars, to include troubleshooting, repair and operator training.
Scale
The role involves travel globally, approximately 1 week per month, which could be 50%. Directly responsible for customer satisfaction. Providing support and being mindful of time to market imperatives. Representing Xaar through telephone, Team and onsite activity globally.
Freedom to make decisions
Responsibilities
- Understand customer requirements and make suitable recommendations from the Xaar product portfolio.
- Recommend ideas to improve the customer experience.
- Identify poor or ineffective processes and make recommendations for improvement.
- Provide feedback on product performance‑related information to departments outside of Customer Support.
- Influence how a customer is charged for various services.
Planning Horizon
Working with customer projects typically 3 months to 1 year. Providing response to technical questions via email or the Xaar customer portal, typically a 1 day response.
Key Accountabilities
- Assess allocated projects for progress, identify next milestones and work to meet them.
- Actively seek status from customers regarding project progress / issue status.
- Report progress / findings / solutions in CRM system (Sales Force).
About You
Knowledge, experience and qualifications
- NVQ4+ / HNC / HND / BSc / BEng in an engineering or science‑based discipline.
- Experience in a customer‑facing role in a high‑pressure / high‑stakes technical environment.
- Demonstrate ability to understand and resolve issues with complex electromechanical systems.
- Experience with digital inkjet systems is an advantage.
Skills & Behaviours
- Hands‑on technical troubleshooting and problem‑solving skills.
- Resourceful, flexible and able to work on own initiative.
- Able to communicate clearly and effectively in conversation and in writing.
- Able to think analytically and apply skills and knowledge in new environments and situations.
- Being commercially aware, understanding the impact of decisions commercially.
Field Support Engineer - Print employer: Xaar
Contact Detail:
Xaar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer - Print
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Field Support Engineer role.
✨Tip Number 2
Prepare for those interviews! Research Xaar’s technology and be ready to discuss how your skills can help improve customer experiences. Show them you’re not just another candidate, but someone who understands their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Field Support Engineer - Print
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Field Support Engineer. Highlight your experience with customer-facing roles and any technical troubleshooting you've done. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Xaar and how you can contribute to our team. Don't forget to mention your experience with digital inkjet systems if you have it!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think on their feet and come up with innovative solutions, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at Xaar
✨Know Your Tech
Make sure you brush up on your knowledge of inkjet technology and the specific products Xaar offers. Be ready to discuss how you can apply your technical skills to solve customer issues and improve their experience.
✨Customer-Centric Mindset
Since this role is all about supporting OEM customers, think about past experiences where you've successfully managed customer relationships. Prepare examples that showcase your ability to understand customer needs and provide effective solutions.
✨Showcase Problem-Solving Skills
Be prepared to discuss complex electromechanical systems you've worked with. Think of specific challenges you faced and how you resolved them, as this will demonstrate your hands-on troubleshooting abilities.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Whether it's in conversation or writing, being able to communicate effectively is crucial, especially when liaising between customers and engineering teams.