At a Glance
- Tasks: Support customers in developing inkjet equipment and provide technical assistance.
- Company: Join Xaar, a leader in innovative printing technology with a collaborative culture.
- Benefits: Enjoy global travel opportunities, competitive salary, and a chance to make an impact.
- Other info: Dynamic role with opportunities for growth and learning in a cutting-edge industry.
- Why this job: Be the go-to tech expert and help shape the future of printing.
- Qualifications: Engineering or science background with customer-facing experience required.
The predicted salary is between 35000 - 45000 € per year.
Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine. Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.
- Creative – we push the boundaries of what’s possible
- Collaborative – everyone is a partner; we help each other freely and willingly
- Innovative – we always strive to constantly improve
- Integrity – we deliver on our promises
- Passion – we care about our technology, our products, our partners and each other
Purpose of Role To assist OEM (original equipment manufacturer) customers in developing inkjet equipment integrating Xaar’s technology; technically supporting pre/post sales through application and equipment development, product launch and ongoing product support. The role will involve customer visits to assist with development and to understand application requirements. Field Application Engineers are Xaar’s primary technical contact with customers and are expected to liaise between customers and Xaar engineering teams, Xaar 3rd-party partners, and, in some cases, ink partners, and to manage and report on activities across all parties. To also support the installation and ongoing service of Xaar’s Versatex range of print embellishment bars, to include troubleshooting, repair and operator training.
Scale The role involves travel globally, approximately 1 week per month, which could be 50%. Directly responsible for customer satisfaction. Providing support and being mindful of time to market imperatives. Representing Xaar through telephone, Team and onsite activity globally.
Freedom to make decisions Understand customer requirements and make suitable recommendations from the Xaar product portfolio. Recommend ideas to improve the customer experience. Identify poor or ineffective processes and make recommendations for improvement. Provide feedback on product performance-related information to departments outside of Customer Support. Influence how a customer is charged for various services.
Complexity Understanding complex electromechanical/fluid systems where not everything is a known quantity. Working on remote customer sites where there will be a need to be resourceful. Dealing with conflicting priorities.
Planning Horizon Working with customer projects typically 3 months to 1 year. Providing response to technical questions via email or the Xaar customer portal, typically a 1 day response.
Key Accountabilities On a typical day you’ll be expected to: Assess allocated projects for progress, identify next milestones and work to meet them. Actively seek status from customers regarding project progress / issue status. Report progress / findings / solutions in CRM system (Sales Force).
About You Knowledge, experience and qualifications NVQ4+ / HNC / HND / BSc / BEng in an engineering or science-based discipline. Experience in a customer-facing role in a high-pressure / high-stakes technical environment. Demonstrate ability to understand and resolve issues with complex electromechanical systems. Experience with digital inkjet systems is an advantage.
Field Support Engineer employer: Xaar PLC
At Xaar, we pride ourselves on being an innovative and collaborative employer that values creativity and integrity. Our supportive work culture fosters personal and professional growth, offering employees the opportunity to engage with cutting-edge technology while travelling globally to meet diverse customer needs. Join us in our mission to redefine printing possibilities and contribute to a sustainable future, all while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Xaar employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a chat, be ready to demonstrate your knowledge about inkjet technology and how it applies to customer needs. Use real-life examples to showcase your problem-solving abilities.
✨Tip Number 3
Be proactive! If you see a project or a challenge that Xaar is facing, don’t hesitate to suggest solutions. This shows initiative and that you’re already thinking about how to contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Xaar family.
We think you need these skills to ace Field Support Engineer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for technology and innovation shine through. We want to see that you care about what you do and how it impacts our customers and the industry.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Field Support Engineer role. Highlight your experience with complex electromechanical systems and any relevant customer-facing roles you've had.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences are easy to understand. This helps us see how you can fit into our collaborative culture.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Xaar PLC
✨Know Your Stuff
Make sure you brush up on your knowledge of electromechanical systems and digital inkjet technology. Be ready to discuss how your experience aligns with the role and how you can contribute to Xaar's innovative projects.
✨Show Your Collaborative Spirit
Xaar values collaboration, so be prepared to share examples of how you've worked effectively in teams. Highlight any experiences where you’ve partnered with others to solve complex problems or improve processes.
✨Demonstrate Your Problem-Solving Skills
Since the role involves troubleshooting and resolving technical issues, think of specific instances where you successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare thoughtful questions about Xaar’s technology, customer projects, and company culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
