At a Glance
- Tasks: Provide IT support to colleagues, troubleshoot issues, and maintain software and hardware.
- Company: Join Xaar, a leader in innovative printing technology with a collaborative culture.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Flexible working opportunities and a chance to grow your career in tech.
- Why this job: Be part of a creative team that pushes boundaries and makes a real impact.
- Qualifications: Knowledge of IT hardware/software and a passion for problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine. Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.
- Creative – we push the boundaries of what’s possible
- Collaborative – everyone is a partner; we help each other freely and willingly
- Innovative – we always strive to constantly improve
- Integrity – we deliver on our promises
- Passion – we care about our technology, our products, our partners and each other
Purpose of Role
The IT Support Technician has responsibility for providing support to colleagues across the business in person, over the phone or online. The assistance provided can range from servicing requests for IT software or hardware through to resolving technical issues and maintaining Xaar’s software and computer equipment. This role will also support the IT Infrastructure Engineers to deliver IT projects.
Reporting Relationships
Group Head of IT
Key Accountabilities
- Responding to Service Requests and Incidents logged on the IT Helpdesk system
- Undertaking initial triage and first line support
- Ordering supplies, maintaining IT stock and dealing with hardware and software vendors
- Processing starters and leavers, including delivering IT inductions to new starters
- Installing and configuring hardware and software
- Setting up user accounts for colleagues and maintaining security group memberships
- Creating IT training materials and documenting IT hardware and software
Key challenges
- Ability to work in a fast paced, diverse IT environment
- Communicate clearly and confidently with colleagues at all levels of the company
- Willingness and enthusiasm for continual learning and self-development
- Providing a professional service to colleagues
- Willing to work flexibly, in varying locations and participate in the on‑call support rota
Person Specification
- Motivated, enthusiastic self-starter
- Excellent organisation skills, able to manage workload and priorities with minimal supervision
- Knowledge of IT hardware and software and willingness to learn
- Logical, structured approach to analysis and problem solving
- Strong customer service ethos
- Full UK Driving License
Experience of
- PC hardware, Windows 10, Windows 7 & Windows XP
- PC maintenance (including hardware and software) and Printer Maintenance
- MS Office suite including Outlook, Word, Excel, Access, PowerPoint
- Supporting Microsoft Office and Office 365
- Supporting Networked Desktops and Laptops
- Active Directory user, computer, and group administration
- Troubleshooting network connectivity
Click the ‘Apply for this job’ icon to upload your CV and start your application.
IT Support Technician in Cambridge employer: Xaar PLC
Xaar is an exceptional employer located in Huntingdon, offering a dynamic work environment for Maintenance Engineers. With a strong focus on employee growth and development, we provide opportunities for hands-on experience with cutting-edge technology and systems, fostering a culture of collaboration and continuous improvement. Our commitment to health and safety, alongside a supportive team atmosphere, makes Xaar a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Xaar PLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Xaar PLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Xaar PLC!
✨Direct Apply to Xaar PLC
Let's not forget to apply directly through the Xaar PLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Xaar PLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Xaar PLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Xaar PLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
