Base pay range Provided by X4 Technology. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more. Location: London Area, United Kingdom Responsibilities Monitor and analyze performance metrics across Zoom Phone, CXOne, and Cisco CUCM to ensure voice quality and operational efficiency Use SIP trace analysis and diagnostic tools to troubleshoot call flow, latency, jitter, and dropped calls Configure and maintain voice services including call routing, IVRs, queues, and user provisioning Manage ticketing workflows in ServiceNow for incident tracking, resolution, and change management Collaborate with IT, network engineering, and customer support teams for platform integrations and escalations Qualifications Voice Engineer – Required Experience Zoom Phone (admin portal and analytics) CXOne (reporting, IVR scripting, and workforce optimization tools) Cisco CUCM (configurations, call manager traces, and SIP trunking) ServiceNow (ticketing, workflow automation, and asset management) Solid understanding of telephony protocols (SIP, RTP, QoS), and voice architecture in cloud and hybrid environments Interviews August 2025 Start date September 2025 How to Apply Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
Voice Engineer employer: X4 Technology
Join a leading global energy trading business that values its employees and fosters a dynamic work culture. With a hybrid working model in London, you will enjoy a competitive salary, substantial bonuses, and opportunities for professional growth while working closely with traders and senior stakeholders on high-value transactions. This role offers the chance to make a meaningful impact in a fast-paced environment, ensuring your contributions are recognised and rewarded.
