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- Tasks: Lead the rollout of Autotask, ensuring smooth adoption and process design.
- Company: Join a growing MSP in Surrey focused on digital transformation.
- Benefits: Potential for contract extension and impactful project involvement.
- Why this job: Make a visible impact while working with dynamic teams in IT.
- Qualifications: Experience with Autotask and MSP operations is essential.
- Other info: Onsite role with a chance to drive significant change.
The predicted salary is between 36000 - 60000 £ per year.
Direct message the job poster from X4 Technology
Principal Consultant | Head of Consultancy & Solutions | Empowering Teams through Digital Transformation
Location: Onsite – Surrey (near Redhill / Dorking / Guildford)
Duration: Initial 2-month contract (strong chance of extension)
We’re seeking an experienced Service Desk Manager / Service Delivery Manager for a key Autotask ticketing system implementation project with a growing MSP based in Surrey.
The Role
You will take full ownership of the delivery and rollout of Autotask across the service desk and wider business. This is a hands-on leadership role where you\’ll be responsible for process design, configuration, stakeholder engagement, and ensuring smooth adoption across teams.
- Proven experience with Autotask – implementation and optimisation
- Strong understanding of MSP operations and service delivery best practices
- Experience leading service desk transformation or tool migrations
- Comfortable working onsite with internal teams and stakeholders
- Ability to hit the ground running and drive delivery independently
- Prior experience delivering Autotask within an MSP environment
- ITIL framework knowledge
- Familiarity with change management and process documentation
This is a fantastic opportunity to make a visible impact on a critical project with potential for ongoing work.
Apply now to discuss further or reach out with your CV for immediate consideration.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Contract
Job function
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Job function
Information Technology
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Industries
Information Services and IT Services and IT Consulting
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Service Desk Manager employer: X4 Technology
Contact Detail:
X4 Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Make sure to showcase your hands-on leadership experience in your conversations. Highlight specific instances where you've successfully led service desk transformations or tool migrations, especially with Autotask.
✨Tip Number 2
Engage with the job poster directly through a message. Ask insightful questions about the Autotask implementation project to demonstrate your knowledge and genuine interest in the role.
✨Tip Number 3
Familiarise yourself with the ITIL framework and be ready to discuss how it applies to service delivery best practices. This will show that you understand the operational standards expected in the role.
✨Tip Number 4
Network with professionals in the MSP sector, particularly those who have experience with Autotask. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Desk Manager. Familiarise yourself with Autotask and its implementation processes, as well as the specific requirements mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in service desk management and any previous work with Autotask or similar ticketing systems. Be sure to include specific examples of how you've led service desk transformations or tool migrations.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key points from the job description. Emphasise your hands-on leadership skills, understanding of MSP operations, and ability to engage stakeholders effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at X4 Technology
✨Showcase Your Autotask Expertise
Make sure to highlight your experience with the Autotask ticketing system during the interview. Be prepared to discuss specific projects where you implemented or optimised Autotask, as this will demonstrate your hands-on knowledge and ability to drive delivery.
✨Understand MSP Operations
Familiarise yourself with Managed Service Provider (MSP) operations and service delivery best practices. This understanding will help you articulate how your previous experiences align with the company's needs and how you can contribute to their success.
✨Prepare for Process Design Discussions
Since the role involves process design and configuration, be ready to discuss your approach to these tasks. Think of examples from your past roles where you successfully designed or improved processes, and be prepared to explain your thought process.
✨Demonstrate Leadership Skills
As a Service Desk Manager, you'll need to lead teams effectively. Prepare to share examples of how you've motivated teams, managed stakeholder engagement, and driven transformation in previous roles. This will show that you can hit the ground running in this hands-on leadership position.
