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- Tasks: Troubleshoot and resolve customer issues with Microsoft Power Platform.
- Company: Join a leading Microsoft partner in a dynamic support team.
- Benefits: Enjoy a competitive salary, hybrid work options, and continuous learning opportunities.
- Why this job: Be part of a collaborative culture that values innovation and customer satisfaction.
- Qualifications: Hands-on experience with Power Platform and strong troubleshooting skills required.
- Other info: Opportunity for growth within the Power Platform ecosystem.
The predicted salary is between 24000 - 40000 £ per year.
A leading Microsoft partner is currently on the look out for a Power Platform Support Engineer to join their dynamic support team in Reading. In this role, you will troubleshoot and resolve customer issues while collaborating with internal teams to continuously improve client experiences. Your expertise will help ensure the Power Platform runs efficiently and effectively for a diverse customer base.
Key Responsibilities:
- Providing frontline technical support for users of Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- Collaborating directly with customers to resolve technical challenges
- Documenting, tracking, and managing support issues via ticketing systems
- Working alongside developers to escalate and resolve complex cases
- Offering feedback to refine product functionality and user experience
- Staying current with Power Platform developments through training and continuous learning
Key Skills Required:
- Hands-on experience with Microsoft Power Platform, especially Power Apps, Power Automate, and Power BI
- Strong understanding of Microsoft Dynamics 365 (a plus)
- Confident troubleshooting skills across varied technical issues
- Familiarity with ticketing and CRM tools
- SQL/database knowledge is advantageous
Additional Skills & Attributes:
- Excellent communication skills (written and verbal)
- Customer-first mindset and proactive problem-solving approach
- Strong team player with the ability to collaborate effectively
- A keen desire to learn and grow within the Power Platform ecosystem
- Confidence in navigating new challenges and introducing creative solutions
- Logical, systematic thinking with a calm, solutions-focused approach
Apply directly to learn more about this exciting opportunity or connect with me on LinkedIn to stay updated on other engaging roles in this space.
Power Platform Support Engineer employer: X4 Technology
Contact Detail:
X4 Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Power Platform Support Engineer
✨Tip Number 1
Familiarise yourself with the Microsoft Power Platform, especially Power Apps, Power Automate, and Power BI. Consider building a small project or two to showcase your hands-on experience, as practical knowledge can set you apart during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills by simulating common technical issues that users might face. This will not only prepare you for potential interview questions but also demonstrate your proactive problem-solving approach.
✨Tip Number 3
Engage with online communities or forums related to the Power Platform. Networking with professionals in the field can provide insights into the latest trends and challenges, which you can discuss during your interview.
✨Tip Number 4
Stay updated on the latest developments in the Power Platform ecosystem. Follow relevant blogs, attend webinars, or take part in training sessions to show your commitment to continuous learning and growth in this area.
We think you need these skills to ace Power Platform Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Microsoft Power Platform, especially Power Apps, Power Automate, and Power BI. Use specific examples to demonstrate your troubleshooting skills and any relevant projects you've worked on.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer-first mindset and proactive problem-solving approach, and explain how your skills align with the key responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your written communication skills. Use clear and concise language, and avoid jargon unless necessary. This will demonstrate your ability to communicate effectively with customers and team members.
Highlight Continuous Learning: Mention any recent training or certifications related to the Power Platform or Microsoft Dynamics 365. This shows your commitment to staying current with developments in the field and your desire to grow within the Power Platform ecosystem.
How to prepare for a job interview at X4 Technology
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Microsoft Power Platform, especially Power Apps, Power Automate, and Power BI. Be prepared to discuss specific projects or challenges you've tackled using these tools.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've approached troubleshooting technical issues in the past. Emphasise your customer-first mindset and proactive problem-solving approach, as this is crucial for the role.
✨Familiarise Yourself with Ticketing Systems
Since you'll be managing support issues via ticketing systems, it’s beneficial to understand how these systems work. If you have experience with any specific tools, mention them during the interview.
✨Express Your Willingness to Learn
Convey your keen desire to grow within the Power Platform ecosystem. Discuss any recent training or learning experiences related to Power Platform developments to show your commitment to continuous improvement.
