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- Tasks: Provide hands-on IT support and resolve tech issues for users across Europe.
- Company: Join a major international live events and entertainment organisation.
- Benefits: Competitive salary up to £44,000 plus a great package.
- Why this job: Kickstart your IT career in a fast-paced, customer-facing environment.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Opportunity for travel and growth within a dynamic team.
The predicted salary is between 36000 - 48000 £ per year.
Location: On-site in London Blackfriars (5 days per week, shift based hours)
Employment Type: Permanent
Salary: Up to £44,000 + package
Start Date: Immediate
Industry: Events & Entertainment
We’re currently supporting a major international live events and entertainment organisation as they look to hire an IT Support Assistant to join their European IT team. This is a hands-on, front-line IT support role based at a London head office, supporting users across the UK and Europe. You’ll be the go-to person for day-to-day IT issues, new starter setups, hardware support and service desk requests, working closely with a global IT function. This is a great opportunity for someone early in their IT support career who enjoys being visible, customer-facing, and working in a fast-paced, professional environment.
- Resolve hardware, software, and user access issues both remotely and desk-side
- Set up laptops, mobile devices, printers and peripherals for new starters
- Manage and maintain end-user equipment and meeting room technology
- Support Windows and macOS environments
- Escalate complex issues to relevant IT teams when required
- Participate in an out-of-hours support rota
- Occasionally travel to other UK and European offices or venues
Experience in an IT support / service desk / desktop support role
- Strong customer service and communication skills (VIP-facing environment)
- Good knowledge of Windows and macOS troubleshooting
- Experience with Microsoft 365, Active Directory and user administration
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Comfortable supporting laptops, printers and office IT hardware
- Organised, proactive and able to manage multiple tickets effectively
- French and/or German language skills
- Experience with ServiceNow or similar ticketing tools
Please apply now if this role is of interest.
IT Support Assistant employer: X4 Technology
Contact Detail:
X4 Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues like hardware failures or software glitches. This will show your problem-solving skills and make you stand out as a candidate.
✨Tip Number 3
Show off your customer service skills! In IT support, being approachable and friendly is key. During interviews, share examples of how you've helped users in the past, especially in high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight your relevant experience, especially in customer service and technical support. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Skills: In your application, don’t forget to mention your knowledge of Windows, macOS, and any ticketing tools like ServiceNow. We’re keen to see how you can tackle those day-to-day IT issues we face!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at X4 Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS troubleshooting, as well as Microsoft 365 and Active Directory. Be ready to discuss specific examples of how you've resolved IT issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, practice how you'll communicate with users. Think about how you can demonstrate your strong communication skills and ability to handle VIPs. Prepare a few scenarios where you successfully managed user expectations or resolved conflicts.
✨Get Familiar with the Company Culture
Research the events and entertainment industry and the specific company you're interviewing with. Understanding their values and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. They might ask you how you'd handle a specific IT issue or how you'd set up equipment for new starters. Practising these scenarios beforehand will help you feel more confident and prepared.
