Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot customer issues.
- Company: Join X4 Technology, a dynamic company focused on tech solutions.
- Benefits: Enjoy a competitive salary, remote work options, and shift allowances.
- Why this job: Be part of a supportive team that values problem-solving and customer service.
- Qualifications: 2+ years in IT support with strong communication and analytical skills required.
- Other info: Interviews in May 2025, with a start date in June 2025.
The predicted salary is between 23000 - 28000 £ per year.
Job Type: Permanent
Location: Winchester / Remote
Salary: £23,000 - £28,000 p/a + £4k shift allowance (approx.)
Role & Responsibilities:
- Provide 1st line support to customers on a range of IT issues
- Adhere to specifics SLA's in response to issues
- Provide customers with regular updates on open issues and set appropriate expectations
- Proactively manage and monitor ticket queues
- Troubleshooting product issues or network-related problems
- Analysing and recommending solutions to problems
- Perform on call support for 24/7 customers as part of an out of hours rota
Required Experience:
- Microsoft Operating Systems
- 2+ years' experience in IT Support (1st/2nd line level)
- Excellent communication skills
- Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross apply knowledge
- Excellent customer service skills, taking pride in resolving issues for people
Interviews: May 2025
Start Date: June 2025
How to Apply: Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology.
1st Line Support Engineer (Winchester) employer: X4 Technology
Contact Detail:
X4 Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer (Winchester)
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting techniques. Being able to demonstrate your knowledge during the interview will show that you're proactive and ready to tackle the challenges of a 1st Line Support Engineer.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be dealing with customers directly, practice explaining technical concepts in simple terms to ensure clarity and build rapport.
✨Tip Number 3
Research StudySmarter and our values. Understanding our mission and how we support our customers can help you align your answers during the interview, showcasing your enthusiasm for the role and the company.
✨Tip Number 4
Prepare examples from your previous experience where you've successfully resolved customer issues. Highlighting specific instances will demonstrate your problem-solving skills and commitment to excellent customer service.
We think you need these skills to ace 1st Line Support Engineer (Winchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly any roles that involved 1st or 2nd line support. Emphasise your familiarity with Microsoft Operating Systems and any relevant troubleshooting skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent communication skills and customer service experience. Mention specific examples of how you've resolved IT issues in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your analytical and problem-solving skills. Provide examples of how you've managed ticket queues or adhered to SLAs in previous roles to demonstrate your capability.
Follow Up: After submitting your application, consider reaching out to Gary Hargreaves at X4 Technology to express your enthusiasm for the role. A polite follow-up can help keep your application top of mind.
How to prepare for a job interview at X4 Technology
✨Know Your Technical Stuff
Brush up on your knowledge of Microsoft Operating Systems and common IT issues. Be prepared to discuss your previous experience in 1st and 2nd line support, as well as any troubleshooting techniques you've used.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a customer issue over the phone, so think about your approach beforehand.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific examples where you've successfully resolved IT issues. Highlight your analytical skills and how you approach troubleshooting, as this will show your potential employer that you can think on your feet.
✨Understand Customer Service Importance
This role requires a strong focus on customer service. Be ready to talk about how you take pride in helping others and share any experiences where you went above and beyond to resolve a customer's issue.
