1st Line Support Engineer

Job Title: 1st Line Support Engineer

Job Type: Permanent

Location: Winchester / Remote

Salary: £23,000 – £28,000 p/a + £4k shift allowance (approx.)

1st Line Support Engineer – Role & Responsibilities

• Provide 1st line support to customers on a range of IT issues
• Adhere to specifics SLA's in response to issues
• Provide customers with regular updates on open issues and set appropriate expectations
• Proactively manage and monitor ticket queues
• Troubleshooting product issues or network-related problems
• Analysing and recommending solutions to problems
• Perform on call support for 24*7 customers as part of an out of hours rota

1st Line Support Engineer – Required Experience

• Microsoft Operating Systems
• 2+ years' experience in IT Support (1st/2nd line level)
• Excellent communication skills
• Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross apply knowledge
• Excellent customer service skills, taking pride in resolving issues for people

Interviews: May 2025

Start Date: June 2025

How to Apply:

Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology