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- Tasks: Manage key client accounts in clinical trial supplies and drive revenue growth.
- Company: Leading specialist in Pharmaceutical Supply with a focus on growth and quality solutions.
- Benefits: Competitive salary, long-term career development, and supportive team environment.
- Why this job: Join a dynamic team and make a real impact in the healthcare sector.
- Qualifications: Experience in clinical trial services and strong relationship management skills.
- Other info: Opportunity for continuous improvement and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Dependent on Experience
Reporting to: Head of Clinical Trial Supply
Role Overview: Following a sustained period of strong growth, a leading specialist in Pharmaceutical Supply is expanding its commercial team to support the next phase of its development. The organisation is made up of ambitious, self-motivated professionals driven to deliver high-quality solutions and accelerate continued market expansion. They are now seeking a like-minded individual to join the team and contribute to this growth journey.
This role is focused on the management and growth of established key client accounts within the clinical trial supply environment. The successful candidate will act as the primary point of contact for assigned clients, ensuring the successful delivery of clinical trial supply projects while driving revenue and gross profit growth across existing accounts. They are also looking for someone seeking long term career development within the industry, as they are keen to support your continued growth!
The position is commercially accountable and client-facing, with a strong emphasis on relationship management, service delivery, and cross-functional coordination within complex, multi-stakeholder clinical trial settings.
Key Responsibilities- Manage a portfolio of key clinical trial supply client accounts
- Act as the lead contact for all client-related matters and study requirements
- Deliver revenue and gross profit growth across assigned accounts
- Support and oversee the delivery of clinical trial supply projects to agreed specifications
- Maintain accurate project and commercial records within internal ERP systems
- Develop, track, and report on client KPIs and account health
- Lead and participate in regular client meetings (weekly, monthly, quarterly)
- Address client complaints promptly in line with documented procedures
- Ensure service levels are consistently met and monitored
- Lead global sourcing activities using approved supplier networks
- Negotiate product pricing, payment terms, and product access
- Coordinate with logistics providers to support global shipment and delivery of study materials
- Build strong working relationships across internal teams and external partners
- Contribute ideas to support continuous improvement initiatives
- Operate in accordance with SOPs, quality systems, and regulatory requirements
- Maintain knowledge of products, markets, and clinical trial supply practices
- Will be seeking a long term career development within the industry
- Experience within clinical trial services or the healthcare/life sciences sector
- Strong commercial and business awareness
- Proven ability to develop and manage client relationships
- Excellent written and verbal communication skills
- Customer-focused with a service-oriented mindset
- Strong organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy
- Proactive problem-solver with a solutions-driven approach
- Effective negotiator and confident stakeholder manager
- Comfortable working independently while contributing to a team environment
- Familiarity with quality standards and regulations relevant to clinical trial supply (e.g. ISO)
- Proficient in MS Office and business systems such as CRM and ERP platforms
- Strong client satisfaction and long-term account retention
- Consistent revenue and gross profit growth across key accounts
- On-time, compliant delivery of clinical trial supply projects
- Effective resolution of client issues and escalations
- Strong collaboration across commercial, operational, and logistics teams
The interview process will include an initial discussion with Mollie Kent. Successful applicants will then have a conversation with the internal recruitment team and then the chance to meet the Executive team.
If you are interested in learning more, please apply to this advert or apply to Mollie Kent directly on m.kent@x4lifesciences.com
Key Account Manager - Clinical Trial Supplies employer: X4 Life Sciences
Contact Detail:
X4 Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Clinical Trial Supplies
✨Tip Number 1
Network like a pro! Reach out to your connections in the clinical trial supply field. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. Understand their challenges and think about how you can contribute to their growth. We want you to shine and show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join us on this exciting journey in clinical trial supplies!
We think you need these skills to ace Key Account Manager - Clinical Trial Supplies
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in clinical trial services and any relevant achievements that showcase your ability to manage client relationships and drive revenue growth.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Use it to express your passion for the industry and how your skills align with our needs, especially in managing key accounts and delivering high-quality solutions.
Showcase Your Communication Skills: Since this role is client-facing, it's crucial to demonstrate your excellent written communication skills. Ensure your application is clear, concise, and free of errors, reflecting your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at X4 Life Sciences
✨Know Your Client Accounts
Before the interview, research the company’s key client accounts and their specific needs in the clinical trial supply sector. Understanding their challenges and how you can contribute to their success will show your commitment and readiness for the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you successfully managed client relationships. Highlight how you addressed issues, maintained satisfaction, and drove growth. This will demonstrate your ability to thrive in a client-facing role.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to account management in clinical trials. Be prepared to discuss how you would track and report on these metrics, showcasing your analytical skills and attention to detail.
✨Demonstrate Your Problem-Solving Approach
Think of specific instances where you encountered challenges in previous roles and how you resolved them. Emphasising your proactive problem-solving skills will resonate well with the company’s focus on service delivery and client satisfaction.
