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- Tasks: Provide on-site IT support and assist users with tech issues.
- Company: Leading technology firm in Greater London with a focus on innovation.
- Benefits: Great starting salary, hands-on experience, and opportunities for growth.
- Other info: Perfect for early-career candidates or those from customer-facing roles.
- Why this job: Join a dynamic team and work on exciting AI and automation projects.
- Qualifications: Strong customer service skills and a passion for technology.
The predicted salary is between 28000 - 35000 £ per year.
A leading technology firm in Greater London seeks an AI & Platform Engineer to provide on-site IT support. This role involves assisting users with internal technology issues, managing support tickets, and engaging in AI and automation projects aimed at improving efficiency.
Ideal for someone with a strong customer service ethos and a passion for technology. No formal IT degree required, making it suitable for early-career candidates or those from customer-facing backgrounds.
AI & Platform Support Engineer (Junior) employer: X4 Group
Contact Detail:
X4 Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI & Platform Support Engineer (Junior)
✨Tip Number 1
Network like a pro! Reach out to people in the tech industry, especially those working in AI and platform support. Attend meetups or webinars to connect with potential employers and show them your enthusiasm for the role.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT support roles and practice your responses. Highlight your customer service skills and any relevant tech experience, even if it’s informal.
✨Tip Number 3
Show off your passion for technology! Create a portfolio or a personal project that demonstrates your skills in AI or automation. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace AI & Platform Support Engineer (Junior)
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us see your enthusiasm for technology shine through! Share any personal projects or experiences that highlight your interest in AI and automation. We love candidates who are genuinely excited about the field.
Highlight Your Customer Service Skills: Since this role is all about supporting users, make sure to emphasise your customer service experience. Whether it's from a previous job or a volunteer position, we want to know how you've helped others solve their tech issues.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. A well-structured application will definitely catch our eye!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at X4 Group
✨Know Your Tech Basics
Brush up on your understanding of AI and platform support. Familiarise yourself with common IT issues and solutions, as well as any relevant tools or software that the company might use. This will show your enthusiasm for the role and your readiness to tackle technical challenges.
✨Showcase Your Customer Service Skills
Since this role emphasises a strong customer service ethos, prepare examples from your past experiences where you successfully assisted customers or resolved issues. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Engage with Automation Projects
Research current trends in AI and automation that could be relevant to the company’s projects. Be ready to discuss how you can contribute to these initiatives, even if you don’t have formal experience. Showing initiative and a willingness to learn can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the team, the technology they use, and their approach to AI projects. This not only demonstrates your interest in the role but also helps you gauge if the company is the right fit for you.