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- Tasks: Manage post-tenancy processes, ensuring smooth transitions and high service standards.
- Company: Join X1 Sales and Lettings, a rapidly growing agency with a vibrant culture.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Be part of a winning team recognised for excellence in the property industry.
- Qualifications: Experience in lettings or property management and strong organisational skills required.
- Other info: Dynamic workplace with a focus on teamwork, accountability, and fun.
The predicted salary is between 24000 - 36000 £ per year.
X1 Sales and Lettings in Media City are looking to recruit a Post Tenancy Administrator to join our Media City Branch, with an immediate start. A full UK driving license is essential for this role.
Welcome to X1. X1 Sales and Lettings has been a rapidly expanding business over the last 11 years, with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over 130 team members and a managed portfolio of over 5000 properties across the Northwest and Kent. Our goal is to develop a culture built around exceptional people, exceptional products and exceptional customer service.
Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.
Awards and Accolades
As an agency, we are committed to the utmost professionalism within the sector and are delighted to be continually recognised for our contributions within the industry. We have been recognised as the Best Lettings Agency in Manchester and Merseyside, and named as a gold winner in the British Property Awards.
Role Overview
The Post Tenancy Administrator is responsible for managing all administrative and compliance processes that occur after a tenant vacates a property. This role ensures a smooth transition between tenancies, protects the landlords' interests, and maintains high standards of service for both landlords and outgoing tenants.
Key Responsibilities
- Tenancy Close-Out
- Process tenancy check-outs in line with company procedures
- Review check-out reports against inventory reports
- Assess property condition and identify required works
- Liaise with property managers and Senior Account Managers regarding damages and issues
- Deposit Management
- Negotiate deposit deductions with the tenant where needed
- Prepare evidence and documentation for deposit disputes
- Submit cases to deposit protection schemes when required
- Ensure timely and compliant return of deposits
- Contractor & Maintenance Coordination
- Arrange cleaning, repairs, and maintenance works following check-out
- Obtain quotes and instruct contractors
- Monitor completion of works to agreed standards and timelines
- Approve invoices and update records
- Compliance & Property Readiness
- Arrange any required safety inspections
- Confirm property is ready for marketing and new tenancy
- Coordinate with the lettings team to minimise void periods
- Administration & Record Keeping
- Maintain accurate records of post-tenancy processes
- Update CRM/property management systems
- Prepare reports for landlords where required
- Handle correspondence with tenants and contractors
- Customer Service
- Act as the main point of contact for outgoing tenants regarding deposits
- Provide clear, professional communication to Senior Account Managers
- Resolve disputes calmly and professionally
Key Skills & Experience
- Previous experience in lettings, property management, or administration
- Strong understanding of tenancy deposit regulations and dispute processes
- Excellent organisational and time management skills
- High attention to detail and ability to review reports thoroughly
- Strong communication and negotiation skills
- Ability to manage multiple properties and deadlines simultaneously
- Proficient in property management software and Microsoft Office
Desirable
- Experience handling deposit disputes through TDS/DPS/MyDeposits
- Knowledge of property compliance requirements
Personal Attributes
- Methodical and process-driven
- Calm under pressure and able to manage conflict professionally
- Proactive and solution-focused
- Team player with a customer-first mindset
What Success Looks Like In This Role
- Fast turnaround of vacated properties
- Minimal deposit disputes escalating to adjudication
- High landlord satisfaction
- Accurate and compliant administration
- Reduced void periods between tenancies
Post Tenancy Administrator in Manchester employer: X1 Sales & Lettings
Contact Detail:
X1 Sales & Lettings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Tenancy Administrator in Manchester
✨Tip Number 1
Get to know the company inside out! Research X1 Sales and Lettings, their values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their exceptional team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to property management and customer service. Think about how your skills align with their values of teamwork and accountability, and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Post Tenancy Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Post Tenancy Administrator role. Highlight any relevant experience in lettings or property management, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at X1. Mention your understanding of tenancy deposit regulations and how you can contribute to our exceptional customer service.
Show Off Your Communication Skills: As a Post Tenancy Administrator, clear communication is key. In your application, demonstrate your ability to handle disputes calmly and professionally. Maybe share a brief example of a time you resolved a conflict effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at X1 Sales & Lettings
✨Know Your Stuff
Make sure you brush up on tenancy deposit regulations and the processes involved in property management. Familiarise yourself with common issues that arise during check-outs and how to handle them, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
As a Post Tenancy Administrator, you'll need to juggle multiple properties and deadlines. Prepare examples from your past experience where you've successfully managed similar tasks. This will demonstrate your ability to stay organised and efficient under pressure.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and professionally, especially when discussing how you would handle disputes or liaise with tenants and contractors. This will help you convey your customer-first mindset effectively.
✨Be Proactive and Solution-Focused
During the interview, highlight instances where you've taken initiative to solve problems or improve processes. This aligns with the company's values of accountability and flexibility, showing that you're not just reactive but also proactive in your approach.
