At a Glance
- Tasks: Manage residential properties and ensure exceptional customer service throughout the tenancy lifecycle.
- Company: Join a leading property management company with a strong team culture and growth opportunities.
- Benefits: Competitive salary, 25 days annual leave, gym access, and fun social events.
- Other info: Opportunity for ARLA sponsorship and future leadership roles.
- Why this job: Take your property management career to the next level in a supportive and dynamic environment.
- Qualifications: Experience in property management and excellent organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry. We are a highly successful Sales, Lettings and Property Management business which has gone from strength to strength over the last 15 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred and fifty team members and a managed portfolio of over 4500 properties across the Northwest and Kent.
As well as supporting and coaching you in this Senior Property Management role, we will also sponsor your ARLA qualifications (or consider sponsorship of any other qualifications you feel will help you achieve your best). Our company has rapid plans for continued expansion over the next 5 - 10 years and so this role is not only a fantastic opportunity in itself - but leaves open doors for future progression with opportunity for candidates to grow and develop.
Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.
About the Role
We are looking for an experienced, highly organised and proactive Senior Property Manager to join our growing team, reporting into the Property Management - Team Leader. This is an excellent opportunity for someone with strong property management experience who is looking to take the next step in their career. As a Senior Property Manager, you will oversee a portfolio of residential properties, taking ownership of the full post-tenancy process including maintenance management, property turnarounds, check-out inspections and deposit returns. You will play a key role in delivering an exceptional customer experience while ensuring properties are maintained to the highest standards and all processes are completed efficiently and compliantly.
This role requires excellent organisation, communication and planning skills, as you will work closely with tenants, landlords, contractors, internal departments and our maintenance team to ensure work is completed within agreed service levels. You will oversee delivery of our annual student summer turnaround programme, coordinating multiple projects simultaneously within strict deadlines.
As a senior member of the team, you will lead by example, support continuous improvement of processes and contribute towards maintaining the high standards expected across the business.
Key Responsibilities
- Manage a portfolio of residential properties, ensuring exceptional customer service throughout the tenancy lifecycle.
- Oversee the efficient resolution of all reactive and planned maintenance issues, ensuring works are completed within agreed service levels.
- Manage the end-of-tenancy process including property turnarounds, ensuring properties are ready for incoming tenants within required deadlines incl. recording utility meter readings where required.
- Oversee deposit returns and dispute resolution, ensuring all evidence is prepared accurately and claims are managed in accordance with legislation and company procedures.
- Coordinate refurbishment works and prepare detailed work specifications where required.
- Plan, schedule and communicate daily workloads with the internal maintenance team to maximise efficiency.
- Liaise with external contractors, monitoring performance, quality of work and service delivery.
- Manage maintenance stock levels, ensuring appropriate materials and parts are available to support operational requirements.
- Maintain accurate records, file notes and updates across all internal systems.
- Work closely with Lettings, Block Management and other internal departments to ensure a seamless customer journey.
- Handle customer complaints professionally, taking ownership through to resolution and identifying opportunities for service improvement.
- Support successful planning and delivery of the annual summer turnaround programme across the student portfolio.
- Ensure all work is carried out in accordance with current legislation, company policies and service level agreements.
- Identify opportunities to improve processes, efficiency and customer satisfaction.
- Support with departmental administration and any other duties required to meet business needs.
About You
The successful candidate will already have experience within residential Property Management and be looking for an opportunity to develop into a future leadership role. You will be someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering outstanding customer service. You will be highly organised, process-driven and able to manage multiple priorities whilst maintaining excellent attention to detail.
Essential Skills & Experience
- Previous experience within Property Management.
- Full UK Driving Licence.
- Exceptional organisational and time management skills.
- Excellent written and verbal communication skills.
- Strong customer service and relationship management skills.
- Experience managing maintenance issues from instruction through to completion.
- Experience handling check-outs, deposit returns and tenancy end processes.
- Ability to prioritise workload and remain calm under pressure.
- High level of attention to detail.
- Professional, positive and proactive approach.
- Strong IT skills and confidence using property management systems.
- Ability to work independently whilst contributing positively to a wider team.
Desirable
- ARLA qualified or actively working towards ARLA qualification.
- Experience within student accommodation or high-volume residential portfolios.
- Previous experience supporting or mentoring colleagues.
Department – Property Management
Location - Manchester, Media City
Contract type - Permanent
Hours - favourable working hours of 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday
Salary - We offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We also give our staff complimentary use of our on site gyms as well as many social events, awards ceremonies and treats throughout the year.
Senior Property Manager in Manchester employer: X1 Management
X1 Sales and Lettings is an exceptional employer, offering a vibrant work culture in Manchester's Media City, where teamwork, accountability, and fun are at the heart of our operations. We invest in our employees' growth by sponsoring ARLA qualifications and providing numerous opportunities for career progression within our expanding portfolio of over 4500 properties. With competitive salaries, generous annual leave, and a supportive environment that encourages continuous improvement, we ensure our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager in Manchester
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like X1 Management.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like X1 Management? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit X1 Management's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Senior Property Manager in Manchester
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Senior Property Manager role at X1 Management, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at X1 Management
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where X1 Management operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to X1 Management. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at X1 Management.
