At a Glance
- Tasks: Handle customer calls, assist with queries, and schedule property viewings.
- Company: Join a rapidly expanding lettings agency with a vibrant team culture.
- Benefits: Enjoy a competitive salary, free gym access, and regular social events.
- Other info: Work in a friendly office with a great atmosphere and career growth.
- Why this job: Be part of a winning team recognised for exceptional customer service.
- Qualifications: Experience in fast-paced customer service and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
X1 Sales and Lettings in Media City are looking to recruit a Customer Service Advisor to join our Media City Branch, with an immediate start.
Welcome to X1. X1 Sales and Lettings has been a rapidly expanding business over the last 11 years, with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over 130 team members and a managed portfolio of over 5000 properties across the Northwest and Kent. Our goal is to develop a culture built around exceptional people, exceptional products and exceptional customer service.
Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.
Awards and Accolades
As an agency, we are committed to the utmost professionalism within the sector and are delighted to be continually recognised for our contributions within the industry. In 2023, for the third year running, the UK Property Awards recognised X1 as the Best Lettings Agency in Manchester along with being recognised in 2022 as the Best Lettings Agency in Merseyside. Named as a gold winner in the 2021 British Property Awards, The Negotiator awards also recognised X1 as Lettings Agency of the Year in 2021.
Your Role with us:
The role of the Customer Service Advisor is primarily a Call Handling role where you will be expected to answer telephone calls at speed during the course of the day. You will assist with customer queries and use our in-house system to schedule property viewings. You will also be assisting with admin duties as part of the Lettings Team. If you thrive in a fast-paced environment and enjoy dealing with customers, then please get in touch!
Do you have what we are looking for before you apply?
- Experience of working in a fast-paced office/customer service environment.
- Interpersonal skills as you are engaging with prospective and current tenants.
- Ability to inform customers of solutions on offer in an empathetic way.
- Excellent telephone skills and a friendly attitude.
- Good administrative skills.
- Ideally worked in a call centre in a telephone-based Customer Service position.
What do we offer?
- Full time work in our beautiful and friendly Media City office 9.30am - 5pm starts Monday to Friday (with a lovely 4.30pm finish on a Friday!)
- Free on-site Gym use.
- Free tea and coffee.
- Regular social events and office lunches.
- Fantastic work environment.
- Salary £24,785.
Customer Service Advisor - Immediate Start in Manchester employer: X1 Management
X1 Sales and Lettings is an exceptional employer located in the vibrant Media City, offering a dynamic work environment that fosters teamwork and accountability. With a strong commitment to employee growth and a culture that values quality and fun, we provide our staff with opportunities to thrive while delivering outstanding service in the property industry. Join us and be part of a team recognised for excellence, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Immediate Start in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at X1 Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like X1 Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Immediate Start in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to X1 Management:Your cover letter is your chance to shine! Tell us why you want to work at X1 Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at X1 Management!
How to prepare for a job interview at X1 Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
