At a Glance
- Tasks: Manage tenant applications, renewals, and provide top-notch customer service.
- Company: Join a leading lettings agency with a fun and supportive culture.
- Benefits: Competitive salary, 25 days holiday, gym access, and employee perks.
- Other info: Exciting opportunities for growth in a dynamic team.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Organised, detail-oriented, and great at communication.
The predicted salary is between 30000 - 35000 £ per year.
X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry. We are a rapidly expanding Sales, Lettings and Property Management business with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred team members and a managed portfolio of over 4500 properties across the Northwest and Kent. We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike.
Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.
Awards and Accolades
As a leading agency, we’re committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise. In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards awarded X1 Sales & Lettings the Gold status for Regional Agency of the Year in the North East & North West. We’re also proud of our past achievements, including being named Best Lettings Agency in Manchester by the UK Property Awards for three consecutive years through 2023, and winning Best Lettings Agency in Merseyside in 2022. In 2021, X1 was awarded Gold by the British Property Awards, and The Negotiator recognized us as Lettings Agency of the Year.
The Role – Your Focus and Contribution
As a member of the Lettings team, you will be responsible for administration of the application process through to move-in, daily management of tenant care, renewals, and deposits. The role will be process driven and customer facing, your strong organisational and communication skills both internally and externally will contribute to your overall success in the role. This is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success.
- Working in line with compliance legislation
- Completion of all tenancy and deposit renewals adhering to SLAs
- Ensuring appropriate communication with SAM regarding notices received
- Deposits and deposits registered in line with SLAs
- Ensuring all compliance documentation on internal system(s)
- Responsible for completion of pre-tenancies
- Co-ordinate key and fob handovers and tenant move-in
- Management of parking
- Ensuring referencing is completed in line with SLAs
- Processing of holding deposits in line with legislation and SLAs
- Provide impeccable customer service levels and contribute towards positive brand reputation
- Complaint handling
- Ensuring internal systems are kept up to date with all contact details and relevant notes
About You
We are looking for a highly organised individual, with an eye for detail, great self-management skills, someone who is proud of what they do and has a people-friendly personality.
- Team player
- Excellent organisational skills
- Pro-active approach
- Process driven
- Excellent attention to detail
- Use own initiative to effectively problem solve
- Strong communication and customer service skills
- Works confidently in a fast-paced environment
- Passionate about delivering exceptional standards
- Well presented
- Proficient technically
- Professional, positive and enthusiastic approach
We offer:
A competitive salary, 25 days holiday plus Bank Holidays and additional paid time off at Christmas and investment in your ongoing training and development. We also offer complimentary on-site gym access and a whole host of employee perks such as discount cards and regular treats and staff events.
Department: Lettings
Location: Liverpool City Centre
Salary: Competitive, dependent on experience
Contract type: Permanent
Hours: 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday
Lettings Administrator in Liverpool employer: X1 Management
X1 Sales and Lettings is an exceptional employer located in the vibrant Media City, offering a dynamic work environment that fosters teamwork and accountability. With a strong commitment to employee growth and a culture that values quality and fun, we provide our staff with opportunities to thrive while delivering outstanding service in the property industry. Join us and be part of a team recognised for excellence, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator in Liverpool
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like X1 Management.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like X1 Management? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit X1 Management's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Administrator in Liverpool
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Administrator role at X1 Management, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at X1 Management
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where X1 Management operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to X1 Management. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at X1 Management.
