At a Glance
- Tasks: Manage tenant applications, renewals, and provide top-notch customer service.
- Company: Join a leading lettings agency with a fun and supportive culture.
- Benefits: Competitive salary, 25 days holiday, gym access, and employee perks.
- Other info: Exciting opportunities for growth in a dynamic team.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Organised, detail-oriented, and great at communication.
The predicted salary is between 30000 - 35000 £ per year.
X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry. We are a rapidly expanding Sales, Lettings and Property Management business with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred team members and a managed portfolio of over 4500 properties across the Northwest and Kent. We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike.
Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.
Awards and Accolades
As a leading agency, we’re committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise. In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards awarded X1 Sales & Lettings the Gold status for Regional Agency of the Year in the North East & North West. We’re also proud of our past achievements, including being named Best Lettings Agency in Manchester by the UK Property Awards for three consecutive years through 2023, and winning Best Lettings Agency in Merseyside in 2022. In 2021, X1 was awarded Gold by the British Property Awards, and The Negotiator recognized us as Lettings Agency of the Year.
The Role – Your Focus and Contribution
As a member of the Lettings team, you will be responsible for administration of the application process through to move-in, daily management of tenant care, renewals, and deposits. The role will be process driven and customer facing, your strong organisational and communication skills both internally and externally will contribute to your overall success in the role. This is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success.
- Working in line with compliance legislation
- Completion of all tenancy and deposit renewals adhering to SLAs
- Ensuring appropriate communication with SAM regarding notices received
- Deposits and deposits registered in line with SLAs
- Ensuring all compliance documentation on internal system(s)
- Responsible for completion of pre-tenancies
- Co-ordinate key and fob handovers and tenant move-in
- Management of parking
- Ensuring referencing is completed in line with SLAs
- Processing of holding deposits in line with legislation and SLAs
- Provide impeccable customer service levels and contribute towards positive brand reputation
- Complaint handling
- Ensuring internal systems are kept up to date with all contact details and relevant notes
About You
We are looking for a highly organised individual, with an eye for detail, great self-management skills, someone who is proud of what they do and has a people-friendly personality.
- Team player
- Excellent organisational skills
- Pro-active approach
- Process driven
- Excellent attention to detail
- Use own initiative to effectively problem solve
- Strong communication and customer service skills
- Works confidently in a fast-paced environment
- Passionate about delivering exceptional standards
- Well presented
- Proficient technically
- Professional, positive and enthusiastic approach
We offer:
A competitive salary, 25 days holiday plus Bank Holidays and additional paid time off at Christmas and investment in your ongoing training and development. We also offer complimentary on-site gym access and a whole host of employee perks such as discount cards and regular treats and staff events.
Department: Lettings
Location: Liverpool City Centre
Salary: Competitive, dependent on experience
Contract type: Permanent
Hours: 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday
Lettings Administrator in Liverpool employer: X1 Management
X1 Sales and Lettings is an exceptional employer located in the vibrant Media City, offering a dynamic work environment that fosters teamwork and accountability. With a strong commitment to employee growth and a culture that values quality and fun, we provide our staff with opportunities to thrive while delivering outstanding service in the property industry. Join us and be part of a team recognised for excellence, where your contributions are valued and rewarded.
