Senior Property Manager

X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry. We are a highly successful Sales, Lettings and Property Management business which has gone from strength to strength over the last 15 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred and fifty team members and a managed portfolio of over 4500 properties across the Northwest and Kent.

As well as supporting and coaching you in this Senior Property Management role, we will also sponsor your ARLA qualifications (or consider sponsorship of any other qualifications you feel will help you achieve your best). Our company has rapid plans for continued expansion over the next 5 - 10 years and so this role is not only a fantastic opportunity in itself - but leaves open doors for future progression with opportunity for candidates to grow and develop.

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.

About the Role

We are looking for an experienced, highly organised and proactive Senior Property Manager to join our growing team, reporting into the Property Management - Team Leader. This is an excellent opportunity for someone with strong property management experience who is looking to take the next step in their career.

As a Senior Property Manager, you will oversee a portfolio of residential properties, taking ownership of the full post-tenancy process including maintenance management, property turnarounds, check-out inspections and deposit returns. You will play a key role in delivering an exceptional customer experience while ensuring properties are maintained to the highest standards and all processes are completed efficiently and compliantly.

This role requires excellent organisation, communication and planning skills, as you will work closely with tenants, landlords, contractors, internal departments and our maintenance team to ensure work is completed within agreed service levels. You will oversee delivery of our annual student summer turnaround programme, coordinating multiple projects simultaneously within strict deadlines.

As a senior member of the team, you will lead by example, support continuous improvement of processes and contribute towards maintaining the high standards expected across the business.

Key Responsibilities

• Manage a portfolio of residential properties, ensuring exceptional customer service throughout the tenancy lifecycle.
• Oversee the efficient resolution of all reactive and planned maintenance issues, ensuring works are completed within agreed service levels.
• Manage the end-of-tenancy process including property turnarounds, ensuring properties are ready for incoming tenants within required deadlines incl. recording utility meter readings where required.
• Oversee deposit returns and dispute resolution, ensuring all evidence is prepared accurately and claims are managed in accordance with legislation and company procedures.
• Coordinate refurbishment works and prepare detailed work specifications where required.
• Plan, schedule and communicate daily workloads with the internal maintenance team to maximise efficiency.
• Liaise with external contractors, monitoring performance, quality of work and service delivery.
• Manage maintenance stock levels, ensuring appropriate materials and parts are available to support operational requirements.
• Maintain accurate records, file notes and updates across all internal systems.
• Work closely with Lettings, Block Management and other internal departments to ensure a seamless customer journey.
• Handle customer complaints professionally, taking ownership through to resolution and identifying opportunities for service improvement.
• Support successful planning and delivery of the annual summer turnaround programme across the student portfolio.
• Ensure all work is carried out in accordance with current legislation, company policies and service level agreements.
• Identify opportunities to improve processes, efficiency and customer satisfaction.
• Support with departmental administration and any other duties required to meet business needs.

About You

The successful candidate will already have experience within residential Property Management and be looking for an opportunity to develop into a future leadership role. You will be someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering outstanding customer service. You will be highly organised, process-driven and able to manage multiple priorities whilst maintaining excellent attention to detail.

Essential Skills & Experience

• Previous experience within Property Management.
• Full UK Driving Licence.
• Exceptional organisational and time management skills.
• Excellent written and verbal communication skills.
• Strong customer service and relationship management skills.
• Experience managing maintenance issues from instruction through to completion.
• Experience handling check-outs, deposit returns and tenancy end processes.
• Ability to prioritise workload and remain calm under pressure.
• High level of attention to detail.
• Professional, positive and proactive approach.
• Strong IT skills and confidence using property management systems.
• Ability to work independently whilst contributing positively to a wider team.

Desirable

• ARLA qualified or actively working towards ARLA qualification.
• Experience within student accommodation or high-volume residential portfolios.
• Previous experience supporting or mentoring colleagues.

Hours

9:30am - 5:00pm - Monday to Thursday & 9:30am - 4:30pm - Friday