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- Tasks: Manage post-tenancy processes, ensuring smooth transitions and high service standards.
- Company: Join X1 Sales and Lettings, a rapidly expanding agency with a vibrant culture.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Be part of a winning team recognised for excellence in the property industry.
- Qualifications: Experience in lettings or property management and strong organisational skills required.
- Other info: Dynamic role with a focus on teamwork, accountability, and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
X1 Sales and Lettings in Media City are looking to recruit a Post Tenancy Administrator to join our Media City Branch, with an immediate start. A full UK driving license is essential for this role.
Welcome to X1. X1 Sales and Lettings has been a rapidly expanding business over the last 11 years, with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over 130 team members and a managed portfolio of over 5000 properties across the Northwest and Kent. Our goal is to develop a culture built around exceptional people, exceptional products and exceptional customer service.
Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.
Awards and Accolades
We love what we do and we are proud of our achievements. As an agency, we are committed to the utmost professionalism within the sector and are delighted to be continually recognised for our contributions within the industry. In 2023, for the third year running, the UK Property Awards recognised X1 as the Best Lettings Agency in Manchester along with being recognised in 2022 as the Best Lettings Agency in Merseyside. Named as a gold winner in the 2021 British Property Awards, The Negotiator awards also recognised X1 as Lettings Agency of the Year in 2021.
Role Overview
The Post Tenancy Administrator is responsible for managing all administrative and compliance processes that occur after a tenant vacates a property. This role ensures a smooth transition between tenancies, protects the landlords' interests, and maintains high standards of service for both landlords and outgoing tenants.
You will coordinate deposit returns, property condition reporting, contractor works, compliance checks, and preparation for re-letting, ensuring minimal void periods and efficient turnaround of properties.
Key Responsibilities
- Tenancy Close-Out Process - tenancy check-outs in line with company procedures, review check-out reports against inventory reports, assess property condition and identify required works, liaise with property managers and Senior Account Managers regarding damages and issues.
- Deposit Management - negotiate deposit deductions with the tenant where needed, prepare evidence and documentation for deposit disputes, submit cases to deposit protection schemes when required, ensure timely and compliant return of deposits.
- Contractor & Maintenance Coordination - arrange cleaning, repairs, and maintenance works following check-out, obtain quotes and instruct contractors, monitor completion of works to agreed standards and timelines, approve invoices and update records.
- Compliance & Property Readiness - arrange any required safety inspections, confirm property is ready for marketing and new tenancy, coordinate with the lettings team to minimise void periods.
- Administration & Record Keeping - maintain accurate records of post-tenancy processes, update CRM/property management systems, prepare reports for landlords where required, handle correspondence with tenants and contractors.
- Customer Service - act as the main point of contact for outgoing tenants regarding deposits, provide clear, professional communication to Senior Account Managers, resolve disputes calmly and professionally.
Key Skills & Experience
- Previous experience in lettings, property management, or administration.
- Strong understanding of tenancy deposit regulations and dispute processes.
- Excellent organisational and time management skills.
- High attention to detail and ability to review reports thoroughly.
- Strong communication and negotiation skills.
- Ability to manage multiple properties and deadlines simultaneously.
- Proficient in property management software and Microsoft Office.
Desirable Experience
- Handling deposit disputes through TDS/DPS/MyDeposits.
- Knowledge of property compliance requirements.
Personal Attributes
- Methodical and process-driven.
- Calm under pressure and able to manage conflict professionally.
- Proactive and solution-focused.
- Team player with a customer-first mindset.
What Success Looks Like in This Role
- Fast turnaround of vacated properties.
- Minimal deposit disputes escalating to adjudication.
- High landlord satisfaction.
- Accurate and compliant administration.
- Reduced void periods between tenancies.
Post Tenancy Administrator in Manchester employer: X1 Lettings
Contact Detail:
X1 Lettings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Tenancy Administrator in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out X1's social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to property management and customer service. Think about your past experiences and how they align with the role of Post Tenancy Administrator. We want you to shine!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or properties in the past. Highlight your attention to detail and ability to handle pressure – these are key for the role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Post Tenancy Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Post Tenancy Administrator role. Highlight any relevant experience in property management or lettings, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at X1. Mention your understanding of tenancy deposit regulations and how you can contribute to our exceptional customer service.
Show Off Your Communication Skills: As a Post Tenancy Administrator, clear communication is key. In your application, demonstrate your ability to handle disputes and liaise with tenants and contractors effectively. We want to see that you can keep things professional and calm!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about us and our values there!
How to prepare for a job interview at X1 Lettings
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy deposit regulations and the post-tenancy process. Familiarise yourself with common issues that arise during check-outs and how to handle them. This will show that you're not just interested in the role, but that you understand the ins and outs of property management.
✨Showcase Your Organisational Skills
As a Post Tenancy Administrator, you'll need to juggle multiple properties and deadlines. Prepare examples from your past experience where you've successfully managed similar tasks. Highlight your time management skills and how you keep everything organised, as this is crucial for the role.
✨Communicate Like a Pro
Strong communication is key in this role, especially when dealing with tenants and landlords. Practice articulating your thoughts clearly and professionally. You might even want to role-play potential scenarios, like negotiating deposit deductions or resolving disputes, to demonstrate your calm and professional approach.
✨Emphasise Teamwork and Flexibility
X1 values teamwork and flexibility, so be ready to discuss how you work well in a team and adapt to changing situations. Share specific examples of how you've collaborated with others in previous roles and how you can contribute to maintaining a positive team culture at X1.
