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For Companies At a Glance
- Tasks: Manage tenant applications, renewals, and deposits while providing top-notch customer service.
- Company: Join a rapidly growing lettings agency with a strong team culture and impressive accolades.
- Benefits: Enjoy a competitive salary, 25 days holiday, gym access, and exciting employee perks.
- Other info: Be part of a winning team recognised as the Best Lettings Agency in Manchester.
- Why this job: Make a real impact in the property sector while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills, attention to detail, and a passion for customer service.
The predicted salary is between 27000 - 27000 £ per year.
X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry. We are a rapidly expanding Sales, Lettings and Property Management business which has gone from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred team members and a managed portfolio of over 4500 properties across the Northwest and Kent.
We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike.
Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.
Awards and Accolades
We’re passionate about what we do, and we’re honoured by the recognition we’ve received along the way. As a leading agency, we’re committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise. In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards awarded X1 Sales & Lettings the Gold status for Regional Agency of the Year in the North East & North West. We’re also proud of our past achievements, including being named Best Lettings Agency in Manchester by the UK Property Awards for three consecutive years through 2023, and winning Best Lettings Agency in Merseyside in 2022. In 2021, X1 was awarded Gold by the British Property Awards, and The Negotiator recognised us as Lettings Agency of the Year.
The Role
Your Focus and Contribution: As a member of the Lettings team, you will be responsible for administration of the application process through to move-in, daily management of tenant care, renewals, and deposits. The role will be process driven and customer facing; your strong organisational and communication skills both internally and externally will contribute to your overall success in the role. This is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success.
- Working in line with compliance legislation
- Completion of all tenancy and deposit renewals adhering to SLAs
- Ensuring appropriate communication with SAM regarding notices received
- Deposits and deposits registered in line with SLAs
- Ensuring all compliance documentation on internal system(s)
- Responsible for completion of pre-tenancies
- Co-ordinate key and fob handovers and tenant move-in
- Management of parking
- Ensuring referencing is completed in line with SLAs
- Processing of holding deposits in line with legislation and SLAs
- Provide impeccable customer service levels and contribute towards positive brand reputation
- Complaint handling
- Ensuring internal systems are kept up to date with all contact details and relevant notes
About You
We are looking for a highly organised individual, with an eye for detail, great self-management skills, someone who is proud of what they do and has a people-friendly personality.
- Team player
- Excellent organisational skills
- Pro-active approach
- Process driven
- Excellent attention to detail
- Use own initiative to effectively problem solve
- Strong communication and customer service skills
- Works confidently in a fast-paced environment
- Passionate about delivering exceptional standards
- Well presented
- Proficient technically
- Professional, positive and enthusiastic approach
We offer:
A competitive salary, 25 days holiday plus Bank Holidays and additional paid time off at Christmas and investment in your ongoing training and development. We also offer complimentary on-site gym access and a whole host of employee perks such as discount cards and regular treats and staff events.
Department: Lettings
Location: Manchester Media City
Salary: £27,000 OTE
Contract type: Permanent
Hours: 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday
REF: 228 405
Lettings Administrator in Manchester employer: X1 Lettings
Contact Detail:
X1 Lettings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector, attend local events, and don’t be shy about letting people know you’re on the hunt for a Lettings Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching X1 Sales and Lettings thoroughly. Understand their values and recent achievements, so you can show how you align with their mission. Tailor your responses to highlight your organisational skills and customer service experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your problem-solving skills and how you handle fast-paced environments, just like the ones at X1.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of our exciting journey in the lettings industry.
We think you need these skills to ace Lettings Administrator in Manchester
Some tips for your application 🫡
Show Your Organisational Skills: As a Lettings Administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to showcase how you’ve successfully juggled responsibilities.
Communicate Clearly: Strong communication skills are essential for this role. In your written application, be clear and concise. Avoid jargon and make sure your personality shines through. We want to see how you can connect with both tenants and landlords!
Demonstrate Your Customer Service Skills: Impeccable customer service is at the heart of what we do. Share specific instances where you’ve gone above and beyond for customers. This will show us that you’re not just about getting the job done, but also about creating positive experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at X1 Lettings
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lettings Administrator inside out. Familiarise yourself with the application process, tenant care, and compliance legislation. This will show that you're not just interested in the job, but that you’re genuinely prepared to contribute to the team.
✨Showcase Your Organisational Skills
Since this role is all about being organised, come prepared with examples of how you've successfully managed multiple tasks or projects in the past. Use specific situations where your attention to detail and proactive approach made a difference. This will help demonstrate that you can thrive in a fast-paced environment.
✨Emphasise Teamwork and Communication
X1 values teamwork and strong communication, so be ready to discuss how you’ve worked effectively with others in previous roles. Share stories that highlight your ability to collaborate and maintain positive relationships, both internally and externally. This will resonate well with their company culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s values, team dynamics, or future goals. This shows that you’re not only interested in the position but also in how you can align with their mission and contribute to their ongoing success.