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- Tasks: Manage tenancy administration and provide top-notch customer service to tenants.
- Company: Join a multi-award-winning property lettings company with a fun culture.
- Benefits: Competitive salary, 25 days holiday, and investment in your training.
- Other info: Part-time role with flexible hours in a dynamic office environment.
- Why this job: Make a real impact in people's lives while growing your career in property management.
- Qualifications: Organised, detail-oriented, and ideally ARLA qualified or willing to study.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to join an exciting, fast paced, multi award winning Property Lettings Company? Working with us you will have the opportunity to grow your career by working within our busy and friendly Kent (Gillingham/Chatham) Office, delivering fantastic customer care to strengthen our retention of customers/tenants whilst continually building our strong reputation. This is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success.
Welcome to X1 Sales and Lettings. X1 is a dynamic and highly successful Property Letting and Sales company, established in 2011. After success and ongoing business growth we have gone from strength to strength and now operate offices in Liverpool, Manchester, Leeds, and Kent with more than 5000 properties under our management and over one hundred and thirty employees. We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike.
Our Values
Our values of Quality; Teamwork; Accountability; Flexibility; Compliance and Fun are at the heart of our culture and the way we do things and essential to our sustained success.
The Role - Your Focus and Contribution
As the Property and Tenancy Care Manager you will be responsible for all aspects of tenancy administration and property compliance. You will also deal with all enquiries and viewings and be guided by your Senior Account Manager. Some of the main aspects of the role are as below:
- Renewals
- Chasing rent arrears
- Arranging move ins
- Registering deposits and serving prescribed information
- Deposit / Reposit disputes
- Raising invoices / void period bills
- Tenant queries
- Serving notices
- Tenant admin e.g. tenancy takeovers, early termination of tenancy
- Inventory and check out inspections
- Monthly routine inspections
- Maintenance issues - instructing works, ordering parts
- Organising caretaker / cleaner work schedule
- Dealing with new enquiries
- Conducting viewings
You will be customer facing and ensure that all the tenants within your portfolio experience the highest level of care and customer service to ensure they have a happy living experience with X1.
What you will bring:
We want a highly organised individual, with an eye for detail, great self management skills, someone who is proud of what they do and has a people friendly personality. We are looking for someone with a strong property background. Ideally you will also be ARLA qualified or willing to study towards, and hold a full UK driving licence.
We offer:
- A competitive salary
- 25 days holiday (pro-rata) plus all Bank Holidays
- Additional paid time off over Christmas
- Investment in your on-going training and development
Department: Lettings and Property Management
Location: Our office is based at our 'X1 Chatham Waters' development which is close to Gillingham/Chatham.
Contract type: Permanent - Part Time
Hours: 9.30am - 5.00pm Monday, Tuesday and Wednesday
REF: 228 379
Lettings Administrator - Part Time - Immediate Start in Chatham employer: X1 Lettings
Contact Detail:
X1 Lettings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator - Part Time - Immediate Start in Chatham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on X1 Sales and Lettings. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Lettings Administrator. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your friendly side shine through. Since this role is all about customer care, demonstrating your people skills and enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a chance to stand out. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Lettings Administrator - Part Time - Immediate Start in Chatham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application: Make sure to customise your application for the Lettings Administrator role. Highlight your relevant experience in property management and customer service. This shows us that you understand what we're looking for and how you can contribute.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about us and our values there!
How to prepare for a job interview at X1 Lettings
✨Know Your Stuff
Before the interview, make sure you research X1 Sales and Lettings thoroughly. Understand their values, services, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Lettings Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved tenant issues. This will demonstrate your ability to handle the responsibilities of the role.
✨Be Customer-Focused
Since the role involves delivering fantastic customer care, think of specific instances where you went above and beyond for a customer. Highlighting your people-friendly personality and commitment to excellent service will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company's success.