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- Tasks: Lead the strategy and evolution of our Dynamics 365 CRM platform.
- Company: Join a forward-thinking company transforming CRM solutions across multiple business units.
- Benefits: Enjoy hybrid work, competitive salary, extra holiday, and wellness perks.
- Why this job: Be at the forefront of CRM innovation and make a real impact.
- Qualifications: Experience in Dynamics 365 as a Product Owner or CRM Administrator is essential.
- Other info: Work in a collaborative environment with opportunities for professional growth.
The predicted salary is between 60000 - 84000 £ per year.
Location: Cardiff, Basingstoke or Hemel Hempstead – Hybrid
Salary: £70,000
We are seeking a capable and business-savvyDynamics 365 CRM Product Managerto lead the strategy, design, and evolution of our CRM platform. This is a hybrid role that blends traditional product ownership responsibilities with deep platform expertise—including hands-on configuration, role management, plugin oversight, and solution optimisation across the Dynamics 365 environment.
You will act as the central point of contact for CRM functionality, ensuring alignment with business processes and championing continuous improvement through well-informed design and feature decisions.
Key Responsibilities:
Product Ownership
- Serve as the primary owner of the Dynamics 365 CRM product roadmap, prioritising features and enhancements in line with business goals.
- Work closely with stakeholders across departments to understand process needs, pain points, and emerging requirements.
- Provide clear guidance and analysis on the impact of change requests, new feature development, and system enhancements.
System Administration & Configuration
- Manage CRM user roles, access permissions, and security models to maintain appropriate access controls.
- Design and implement front-end changes within Dynamics 365 using no-code/low-code tools (e.g. form customisation, views, dashboards).
- Oversee solution deployments across environments (e.g. Dev → Test → UAT → Production), ensuring version control and system stability.
- Customise and optimise search functionality, including Dataverse global search within model-driven apps.
Automation & Integration
- Create and manage workflows and business process flows to support automation and operational efficiency.
- Integrate custom plugins and connectors into the CRM platform, working with developers where necessary.
- Contribute to the design of APIs and data exchange integrations between CRM and external business systems.
Change Control & System Integrity
- Own the change assessment process, evaluating the system-wide impact of requested changes and ensuring new functionality fits within existing frameworks.
- Maintain CRM documentation, including data models, role-based access diagrams, and process flow maps.
- Act as a subject matter expert (SME) for Dynamics 365, supporting decision-making around CRM strategy and governance.
Essential Skills & Experience
- Strong experience as aProduct Owner, Business Analyst, or CRM Administratorin Dynamics 365 environments.
- Hands-on configuration of Dynamics 365 CE / Model-Driven Apps (forms, views, dashboards, business rules, BPFs).
- Experience with managing user access, security roles, teams, and field-level security.
- Familiarity withDataverse search customisation, including modifying search behaviour and result display.
- Proven ability tointegrate and manage custom pluginswithin Dynamics 365.
- Knowledge of solution deployment pipelines and environment management across D365.
- Understanding of CRM development lifecycle, testing approaches, and change management processes.
- Ability to project manage transformation roadmaps and prioritise changes in line with stakeholder needs and product direction.
- Strong communication and stakeholder engagement skills.
Desirable Experience
- Working knowledge of Power Platform tools (Power Automate, Canvas Apps).
- Familiarity with Azure DevOps and solution lifecycle management.
- Experience working in agile or iterative delivery environments.
Personal Attributes
- Proactive and detail-oriented with strong organisational skills.
- Comfortable acting as a bridge between business and technical teams.
- Ability to anticipate downstream impact of CRM changes and guide others accordingly.
- Problem-solver with a continuous improvement mindset.
- Strong communicator, capable of managing both stakeholders and developers.
Benefits
- Hybrid working model
- Exposure to enterprise-wide CRM transformation initiatives
- Opportunity to shape the Microsoft platform strategy across multiple business units
- Competitive salary and benefits package
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Purchase holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced Company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
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Dynamics 365 CRM Product Manager employer: X-On
Contact Detail:
X-On Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CRM Product Manager
✨Tip Number 1
Familiarise yourself with the latest features and updates in Dynamics 365. Being knowledgeable about recent changes can help you engage in meaningful conversations during interviews and demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in Dynamics 365 roles. Attend industry meetups or online forums where you can connect with others in the field, as they may provide insights or even referrals that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed CRM projects or enhancements in the past. Highlighting your hands-on experience with configuration and user management will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to bridge the gap between technical and business teams. Be ready to explain how you've facilitated communication and collaboration in previous roles, as this is crucial for a Product Manager in a hybrid environment.
We think you need these skills to ace Dynamics 365 CRM Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Product Owner, Business Analyst, or CRM Administrator specifically within Dynamics 365 environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Dynamics 365 and your hands-on experience with configuration and user management. Explain how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Projects: Include specific examples of projects where you managed CRM functionalities, automated processes, or integrated plugins. This will help illustrate your practical knowledge and problem-solving abilities.
Highlight Communication Skills: Since the role requires strong communication and stakeholder engagement skills, provide examples of how you've successfully collaborated with technical and non-technical teams in previous roles.
How to prepare for a job interview at X-On
✨Showcase Your Product Ownership Experience
Be prepared to discuss your previous experience as a Product Owner, particularly in Dynamics 365 environments. Highlight specific projects where you successfully managed product roadmaps and prioritised features based on business goals.
✨Demonstrate Technical Proficiency
Since this role requires hands-on configuration of Dynamics 365, be ready to talk about your technical skills. Discuss your experience with customising forms, views, and dashboards, and any specific examples of how you've optimised the platform.
✨Engage with Stakeholders
Illustrate your ability to work closely with various stakeholders. Prepare examples of how you've gathered requirements, addressed pain points, and ensured alignment between business processes and CRM functionality.
✨Emphasise Continuous Improvement Mindset
This role values a proactive approach to improvement. Share instances where you've identified opportunities for enhancement within a CRM system and how your initiatives led to increased efficiency or user satisfaction.
