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- Tasks: Manage customer accounts and deliver top-notch service while hitting sales targets.
- Company: Join a dynamic team in Dummer, Basingstoke, focused on Communications and IT solutions.
- Benefits: Enjoy 21 days holiday, extra birthday leave, and free onsite perks like croissants!
- Why this job: Be the go-to person for customers, build relationships, and make a real impact.
- Qualifications: Bring a positive attitude, strong communication skills, and a knack for problem-solving.
- Other info: We value diversity and are committed to an inclusive hiring process.
The predicted salary is between 28800 - 43200 £ per year.
Location: Dummer, Basingstoke
We are looking for a Customer Account Manager to support and grow the assigned Customer base whilst delivering exceptional customer service, with the goal of becoming the trusted partner for all Communications, Connectivity and IT needs.
Key Responsibilities
- To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them
- To become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs
- To identify up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month
- To address customers’ needs and concerns as quickly and effectively as possible
- To complete reviews with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sell with an aim to hit sales target by the end of each month
- Project management of solution delivery and any escalations within the assigned customer base
- To maintain accurate records on the CRM and utilise the required pipeline and quoting portals
- Hit monthly sales target for new MRGP and renewals focus
- Account Management of c.400 customers
- Remote review meetings, opportunity seeking and end-to-end sales process
- Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
- Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution
- Full product portfolio knowledge to enable full solution selling ability
Skills Required
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills
- Comprehensive industry knowledge
- Great attention to detail
- IT Literate
- Decision making skills
- Proven problem-solving attitude
- Honesty and integrity
- Ability to prioritiseworkload
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
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Customer Account Manager employer: X-On
Contact Detail:
X-On Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the full product portfolio will not only help you in solution selling but also demonstrate your commitment to becoming a trusted partner for customers.
✨Tip Number 2
Develop your communication skills by practising active listening. This will enable you to address customer needs and concerns more effectively, which is crucial for building strong relationships and ensuring customer satisfaction.
✨Tip Number 3
Network with current employees or industry professionals to gain insights into the company culture and expectations. This can provide you with valuable information that can help you tailor your approach during interviews.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully addressed customer issues in the past. This will highlight your ability to manage escalations and ensure a smooth customer experience.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer account management and showcases your strong customer service skills. Use specific examples that demonstrate your ability to exceed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Emphasise your positive can-do attitude and how your skills align with the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively addressed customer needs and concerns in the past. Highlight your decision-making skills and any instances where you successfully resolved issues.
Highlight Industry Knowledge: Demonstrate your comprehensive industry knowledge by mentioning any relevant experience or training. This will show that you are well-prepared to become a trusted partner for customers' Communication, Data, and IT needs.
How to prepare for a job interview at X-On
✨Showcase Your Customer Service Skills
As a Customer Account Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, demonstrating your ability to build strong relationships and address concerns effectively.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends in communications, connectivity, and IT. Being able to discuss industry developments will show that you're not only knowledgeable but also passionate about the field.
✨Prepare for Sales Discussions
Since hitting sales targets is part of the role, be ready to discuss your experience with up-selling and cross-selling. Think of specific instances where you successfully identified opportunities and how you approached them.
✨Exhibit Strong Communication Skills
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions in a way that reflects your ability to connect with clients and colleagues alike.
