At a Glance
- Tasks: Install and set up networking hardware in surgeries across the South of England.
- Company: Join a leading healthcare tech company dedicated to improving patient care.
- Benefits: Enjoy 25 days holiday, professional development support, and fun social events.
- Other info: Flexible working with opportunities for travel and career growth.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Experience with cabling and VoIP systems; strong communication and problem-solving skills.
The predicted salary is between 31500 - 31500 £ per year.
As a Field Engineer you will be responsible for assisting in the smooth delivery of Surgery Connect, Surgery Assist, Surgery Insights, and Surgery Intellect powered by Tortus, to the customers' sites (mainly surgeries) around the country. This will include, but is not limited to, installing and setting up hardware, installing structured cabling, fault finding and assisting surgery staff in setting up PCs.
Key Tasks:
- Installation of new CAT5e cabling and enhancing the existing data cabling infrastructure, including installation of trunking.
- Conduct site surveys in surgery environments and provide detailed reports with your findings.
- Installation and configuration of VoIP phones/Phonebar/switches/routers as well as WIFI systems to existing or new structured cabling within a surgery environment.
- On-site customer support, to give demonstrations and ad hoc training at Go-Lives.
- Troubleshooting a range of issues, investigating, diagnosing faults, and working through to resolution.
- To keep up to date with X-on Health's emerging product range and its functionality. Attend regular product courses, where available on the Academy, as set out within the training plan.
- To ensure customer satisfaction at the highest level.
- Undertake SSRAMS and RA complying with the company's Health & Safety and Data Protection, Information Security, PCI & DSP policies and procedures.
- Proactively promote products and services, contributing to leads and referrals.
What will you need to be successful?
- Ability to complete work to a high standard whilst following Health & Safety regulations.
- In-depth knowledge of the installation of new cabling and enhancing existing data cabling infrastructures and VOIP/WIFI systems within a surgery or commercial environment.
- Able to work independently and as part of a team.
- Strong communication skills and a passion for customer service.
- Ability to work under pressure and multitask.
- Excellent time management skills.
- High attention to detail and problem-solving skills.
- Full clean UK driver's license.
- A DBS check is required.
You will enjoy this role if you:
- Are happy to travel and work away from home up to 4 nights a week.
- Enjoy delivering an excellent customer experience.
- Are flexible with a can-do attitude and a proactive approach.
- Get satisfaction from using problem-solving skills.
- Enjoy working directly (face to face) with GP surgeries.
- Thrive working within the Health Care industry, improving the experience of millions of people across the country when accessing primary care.
Benefits:
- ~25 Days Holiday
- ~ Birthday Day Off
- ~ Buy Holiday Scheme
- ~ Cycle to Work Scheme
- ~ Winter Flu Jabs
- ~ Free On-Site Parking
- ~ Learning and development budget with Professional Qualification Support
- ~ Social benefits (paid social events)
- ~ Employee Assistance Program
- ~ Discount on Health Insurance
- ~ Annual Salary Review
- ~ Enhanced Company Sick Pay
- ~ Monthly pizza in the office (Hybrid employees) / coffee voucher (Remote employees)
- ~ SCG Mobile Benefit
- ~ Employee Referral Bonus
- ~ Pension Scheme
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Locations
Service Engineer (Networking) in Bath, Somerset employer: X-on Health
At SCG, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and satisfaction. As a Service Engineer in the South of England, you will benefit from a comprehensive learning and development budget, generous holiday allowances, and a range of social benefits, all while making a meaningful impact in the healthcare sector. Join us to enjoy a fulfilling career where your contributions directly enhance the experience of patients across the country.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer (Networking) in Bath, Somerset
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what X-on Health values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges X-on Health might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at X-on Health!
✨Direct Apply to X-on Health
Let's not forget to apply directly through the X-on Health website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Engineer (Networking) in Bath, Somerset
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at X-on Health.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at X-on Health. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at X-on Health
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
