Please make sure you read the following details carefully before making any applications.
Location: Remote
Salary: £32,000
The Customer Relationship Coordinator is a key support role within the Customer Relationship team, combining commercial account support with operational excellence to help drive customer retention and growth. Working closely with Customer Relationship Managers, the role supports customer engagement, manages a small but emerging portfolio of accounts across Scotland and Northern Ireland, coordinates proactive customer outreach campaigns and takes ownership of key administrative and process improvement activities.
Responsibilities:
- Manage customer accounts (remotely) from a commercial perspective across the emerging markets of Scotland and Northern Ireland.
- Supporting customer retention, contract renewals and revenue growth.
- Work closely with the Customer Relationship Management team to deliver proactive customer outreach campaigns
- Support Customer Relationship Managers by progressing commercial opportunities
- Coordinating follow-up activities to ensure customers receive a seamless experience.
- Take ownership of key administrative processes within the Customer Relationship team
- Coordinate with the Customer Success Teams, ensuring customers are equipped to maximise the value of their products and services.
- Work collaboratively with the Sales Support team to maintain effective operational processes
- Assist in maintaining accurate customer records and ensure all customer interactions, account updates and commercial activities are recorded within the CRM system.
- Liaise with NHS stakeholders, including the NHS Procurement Hub and other relevant procurement and commissioning organisations
- Travel to exhibitions as part of the career development
You are going to enjoy this job if you:
- You enjoy building relationships with customers and are naturally confident in communicating with people.
- You have a strong administrative background but are keen to develop your career into a more commercial and sales-focused role.
- You enjoy picking up the phone, having conversations and creating opportunities, rather than being purely desk-based. xgikmsk
- You are naturally organised, proactive and solution-focused, and enjoy making sure things get done properly.
- You like working as par Please click on the apply button to read the full job description
Customer Relationship Executive in Basingstoke employer: X-On Health
X-on Health is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. Located in Melton, Woodbridge, the company provides a hybrid working model, allowing for flexibility while ensuring that team members are supported in their professional journeys. With a strong focus on financial strategy and sustainability in the UK primary care market, employees can expect meaningful contributions to both their careers and the community.
