We are a local community transport charity providing accessible transport services to older people, disabled residents and other vulnerable members of the community across the Castle Point and Rochford areas.
We are looking for a friendly, organised and proactive individual to join our busy office team as a Community Transport Booking Clerk.
As a Booking Clerk, you will be the first point of contact for many of our members, taking transport bookings, coordinating journeys and supporting the day-to-day operation of our services. You will work closely with drivers, passenger assistants and the management team to help ensure members receive a safe, reliable and high-quality service.
We are looking for someone who
- Has strong administrative experience and good IT skills, including confidence using Microsoft Word, Outlook and Excel.
- Has an excellent telephone manner and strong customer service skills.
- Has accurate record-keeping skills and excellent attention to detail.
- Is able to organise, prioritise and manage their workload effectively in a busy office environment.
- Can communicate confidently, professionally and sensitively with older people, disabled people and other vulnerable customers.
- Has good communication and interpersonal skills.
- Understands the importance of confidentiality and data protection requirements.
- Is able to work calmly under pressure and respond positively to changing operational needs.
- Works effectively both independently and as part of a team.
- Is organised, reliable and proactive in their approach to work
- Is willing to undertake a DBS check.
Desirable
It would be advantageous if applicants have
- Previous community transport, passenger transport or logistics experience.
- Experience of route planning and transport scheduling.
- Good local geographical knowledge of the Castle Point and Rochford areas.
- Experience using transport booking or scheduling systems, including CTX.
- Experience processing payments, invoicing or undertaking financial administration.
- Experience within a booking office, call centre or customer service environment.
- Knowledge of accessible transport services and the needs of older or vulnerable passengers
Community Transport Booking Clerk in London employer: Wyvern Community Transport
Wyvern Community Transport is an attractive employer due to its commitment to community service and support for employee development. The organization fosters a collaborative work environment where staff can make a real difference in the lives of vulnerable individuals. Employees benefit from a strong emphasis on customer service and teamwork, enhancing their professional skills.
Contact Details:
Wyvern Community Transport Recruitment Team
