At a Glance
- Tasks: Coordinate transport bookings and support our community's vulnerable members.
- Company: Local charity dedicated to providing accessible transport services.
- Benefits: Join a friendly team and make a real difference in people's lives.
- Other info: Opportunity to grow in a supportive environment while helping your community.
- Why this job: Be the first point of contact for those who need support and care.
- Qualifications: Strong admin skills, good IT knowledge, and excellent customer service.
The predicted salary is between 18900 - 23100 £ per year.
We are a local community transport charity providing accessible transport services to older people, disabled residents and other vulnerable members of the community across the Castle Point and Rochford areas.
We are looking for a friendly, organised and proactive individual to join our busy office team as a Community Transport Booking Clerk.
As a Booking Clerk, you will be the first point of contact for many of our members, taking transport bookings, coordinating journeys and supporting the day-to-day operation of our services.
You will work closely with drivers, passenger assistants and the management team to help ensure members receive a safe, reliable and high-quality service.
- We are looking for someone who
- Has strong administrative experience and good IT skills, including confidence using Microsoft Word, Outlook and Excel.
- Has an excellent telephone manner and strong customer service skills.
- Has accurate record-keeping skills and excellent attention to detail.
- Is able to organise, prioritise and manage their workload effectively in a busy office environment.
- Can communicate confidently, professionally and sensitively with older people, disabled people and other vulnerable customers.
- Has good communication and interpersonal skills.
- Understands the importance of confidentiality and data protection requirements.
- Is able to work calmly under pressure and respond positively to changing operational needs.
- Works effectively both independently and as part of a team.
- Is organised, reliable and proactive in their approach to work
- Is willing to undertake a DBS check.
Desirable
- It would be advantageous if applicants have
- Previous community transport, passenger transport or logistics experience.
- Experience of route planning and transport scheduling.
- Good local geographical knowledge of the Castle Point and Rochford areas.
- Experience using transport booking or scheduling systems, including CTX.
- Experience processing payments, invoicing or undertaking financial administration.
- Experience within a booking office, call centre or customer service environment.
- Knowledge of accessible transport services and the needs of older or vulnerable passengers
Community Transport Booking Clerk employer: Wyvern Community Transport
Wyvern Community Transport is an attractive employer due to its commitment to community service and support for employee development. The organization fosters a collaborative work environment where staff can make a real difference in the lives of vulnerable individuals. Employees benefit from a strong emphasis on customer service and teamwork, enhancing their professional skills.
Contact Details:
Wyvern Community Transport Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Transport Booking Clerk
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Wyvern Community Transport.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Wyvern Community Transport. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Community Transport Booking Clerk
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Wyvern Community Transport, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Wyvern Community Transport and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Wyvern Community Transport. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Wyvern Community Transport
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Wyvern Community Transport.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Wyvern Community Transport.
