At a Glance
- Tasks: Engage with residents and communities to shape their neighbourhoods through clear communication and activities.
- Company: Join Wythenshawe Community Housing Group, a leader in community development.
- Benefits: Enjoy 25 days annual leave, enhanced pension, health care plan, and more.
- Other info: Flexible working hours and a commitment to inclusivity in the workplace.
- Why this job: Make a real impact on communities while developing your skills in engagement and communication.
- Qualifications: Experience in communications or resident engagement, strong writing skills, and project management experience.
- Resident Engagement & Communications Specialist
- Wythenshawe, Manchester
We’re looking for a passionate and proactive Resident Engagement and Communications Specialist to join our Transformation & Resources directorate.
This role is central to how we engage with residents and communities as we deliver regeneration and new homes across Wythenshawe.
You’ll play a leading role in ensuring residents are informed, listened to and involved in shaping the future of their neighbourhoods.
By delivering clear, accessible communication and meaningful engagement activities, you’ll help build trust, transparency and strong relationships throughout our regeneration programmes.
About the role
You’ll work closely with project teams, housing colleagues, local partners and residents to coordinate engagement activity and deliver high‑quality communications.
This is a varied and visible role, combining strategic thinking with hands‑on delivery across multiple projects.
It’s a fantastic opportunity for someone who enjoys working with people, simplifying complex information and making a real impact on communities.
- What you’ll be doing
- Developing and delivering communication plans, producing clear, resident‑focused content that explains complex or sensitive information in an accessible and engaging way.
- Designing and delivering inclusive engagement activities such as consultations, workshops and resident events, ensuring customers can influence decisions affecting their homes and neighbourhoods.
- Managing the relationship with an Independent Tenant Advisor, ensuring residents have access to independent advice and support.
- Building and maintaining strong relationships with stakeholders, including local authorities, community groups, contractors and elected members.
- Ensuring engagement approaches are inclusive and accessible for all residents, addressing diverse needs and barriers to participation.
- Monitoring and reporting on engagement and communication activity, providing clear evidence of impact and outcomes.
- What we’re looking for
- A higher education qualification in communications, marketing or a related field, or equivalent experience.
- Experience of working in resident engagement, customer consultation, communications or a similar customer‑focused role.
- Ability to build strong relationships and engage effectively with a wide range of audiences, including those who may not typically engage.
- Strong writing and communication skills, with the ability to translate complex information into clear, accessible messages.
- Experience managing projects or programmes and delivering measurable outcomes.
- Good knowledge of digital tools and channels for communication and engagement.
- A creative, proactive and solutions‑focused approach with strong organisational skills.
- Understanding of stakeholder engagement, media or public affairs is desirable.
- Additional information
- This role requires a flexible approach to working hours, including non‑standard working patterns to support engagement activity.
- A full UK driving licence is required.
- The successful applicant will be required to complete a DBS check.
- Application Deadline - Sunday 19th July
Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!
Why join us?
As an Investors in People Health & Wellbeing recognised employer, we offer a wide range of benefits such as:
- 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
- Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
- Enhanced Pension scheme contributions
- Our Health Care Plan gives you money back for dental, optical, therapy costs and more
- Subsidised Healthy Living benefits i. e. gym membership or yoga classes
- Subsidised Leisure Learning benefits i. e. finance towards driving lessons or learning a new language
- Car Lease Scheme, Cycle to Work scheme*
- Volunteering days in the local community
- We offer a Salary Sacrifice Pension option*
- *Subject to eligibility criteria
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders.
WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose.
WCHG operates anonymous recruitment selection practices.
A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities.
WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities
Resident Engagement & Communications Specialist employer: Wythenshawe Community Housing Group
Wythenshawe Community Housing Group (WCHG) is an exceptional employer that prioritises the health, wellbeing, and professional development of its employees. With a strong commitment to community engagement and a supportive work culture, WCHG offers generous benefits including enhanced leave options, a comprehensive healthcare plan, and opportunities for personal growth through subsidised learning initiatives. Located in Wythenshawe, Manchester, this role allows you to make a meaningful impact on local communities while being part of an inclusive team that values diverse perspectives.
Contact Details:
Wythenshawe Community Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement & Communications Specialist
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Wythenshawe Community Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Wythenshawe Community Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Wythenshawe Community Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Wythenshawe Community Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Resident Engagement & Communications Specialist
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Wythenshawe Community Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Resident Engagement & Communications Specialist, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Wythenshawe Community Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Wythenshawe Community Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
