At a Glance
- Tasks: Lead and manage responsive repairs contracts, ensuring high-quality service delivery.
- Company: Join a dynamic property organisation focused on customer satisfaction and quality.
- Benefits: Enjoy 25 days annual leave, enhanced pension, health care plan, and more.
- Other info: Proactive role with opportunities for professional growth and community involvement.
- Why this job: Make a real impact by ensuring homes are well-maintained for residents.
- Qualifications: Experience in contract management and strong communication skills required.
The predicted salary is between 51270 - 51270 £ per year.
We're looking for an experienced and proactive Contract Manager (Responsive Repairs) to join our Property directorate on a 12-month fixed-term basis. This is a key operational role, ensuring our responsive repairs service is delivered safely, efficiently and to a high standard for our customers. If you're passionate about delivering high-quality services, building strong contractor relationships and driving performance, this is a great opportunity to make a real impact within a busy, customer-focused environment.
Responsibilities
- Leading the delivery of responsive repairs contracts, ensuring services meet agreed standards, KPIs and customer expectations.
- Monitoring contractor performance, identifying issues and driving improvements to ensure consistent, high-quality outcomes.
- Managing contract compliance, including health and safety, regulatory requirements and contractual obligations.
- Carrying out inspections and quality checks to ensure works are completed to the required standard.
- Responding to customer enquiries, complaints and service issues, ensuring they are resolved effectively and professionally.
- Analysing performance data to inform decision-making, identify trends and support service improvement.
- Maintaining accurate records, contract documentation and reporting to support governance and oversight.
- Building strong relationships with contractors, internal teams and partners to ensure a collaborative, 'one team' approach.
- Supporting continuous improvement by identifying and implementing practical solutions that enhance service delivery and value for money.
Qualifications
- Experience in contract management, ideally within responsive repairs, housing or property services.
- Strong knowledge of performance monitoring, compliance and service improvement.
- Good understanding of health and safety, regulatory requirements and contract governance.
- Ability to analyse data and use insight to drive operational decisions.
- Excellent communication and relationship-building skills, with confidence working with a range of stakeholders.
- Strong organisational skills, with the ability to manage a varied workload and meet deadlines.
- A proactive, solution-focused approach with a commitment to high standards and customer service.
- Full UK driving licence.
Why this role matters
This role plays a vital part in ensuring our homes are well-maintained and our customers receive a reliable, responsive repairs service. By driving performance, maintaining strong contractor relationships and ensuring quality delivery, you'll help us provide safe, comfortable homes and a positive experience for our residents.
Benefits
- 25 days Annual Leave, rising to 30 with length of service and subject to approval;
- Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave;
- Enhanced Pension scheme contributions;
- Health Care Plan gives you money back for dental, optical, therapy costs and more;
- Subsidised Healthy Living benefits i.e. gym membership or yoga classes;
- Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language;
- Car Lease Scheme, Cycle to Work scheme;
- Volunteering days in the local community;
- Salary Sacrifice Pension option (subject to eligibility criteria).
£51,270.06 per annum
WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Contract Manager in Nottingham employer: Wythenshawe Community Housing Group
WCHG is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact the community. With generous benefits such as enhanced annual leave, a comprehensive health care plan, and opportunities for personal development, you will thrive in a collaborative environment focused on delivering high-quality services to our residents. Join us in making a difference while enjoying a fulfilling career in a dynamic and customer-focused setting.
Contact Details:
Wythenshawe Community Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Nottingham
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We think you need these skills to ace Contract Manager in Nottingham
Some tips for your application 🫡
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How to prepare for a job interview at Wythenshawe Community Housing Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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