We’re looking for an experienced and compassionate Assistant Manager, Living Well to provide day-to-day operational support across our Living Well and Tenancy Audit services.
This is an important role for someone who can combine sound judgement with a person-centred approach, supporting colleagues to manage safeguarding, domestic abuse and complex customer cases safely and effectively. You’ll help maintain strong practice, coordinate resources and ensure customers receive joined-up support that enables them to live safely and well in their homes.
Please note this role is a fixed-term contract ending 31st March 2028
What you’ll be doing
- Providing visible day-to-day operational support to Living Well and Tenancy Audit colleagues, helping them progress complex cases safely and effectively.
- Reviewing casework across safeguarding, domestic abuse and tenancy audits to support compliance, shared learning and improved practice.
- Providing operational oversight, making informed decisions about case progression, resources and risk, and escalating concerns where necessary.
- Planning duty officer cover and taking part in the duty rota to support the organisation’s safeguarding and domestic abuse responsibilities.
- Preparing reports and contributing to multi-agency meetings, including strategy meetings, multidisciplinary meetings and MARAC.
- Supporting legal escalations and coordinating Tenancy Audit visits, as well as providing management cover during periods of absence.
What we’re looking for
- Experience reviewing casework, developing support plans and helping colleagues achieve positive outcomes for customers.
- Experience supporting vulnerable customers and families with complex needs through effective, person-centred interventions.
- Strong knowledge of safeguarding, domestic abuse, homelessness, mental health, substance misuse and child protection.
- Confidence managing complex cases, assessing risk and making balanced operational decisions.
- Ability to build trusted relationships with partner agencies and coordinate effective multi-agency support.
- Excellent communication, customer service and problem-solving skills, with the ability to support colleagues positively through change.
Additional information
- The successful applicant will be required to complete a DBS check.
- A driving licence and access to a car are required.
- A flexible approach to working hours is expected to support the needs of the service.
Application Deadline - Thursday 1st October
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Living Well Assistant Manager in Manchester employer: Wythenshawe Community Housing Group
Wythenshawe Community Housing Group (WCHG) is an exceptional employer that prioritises the health and wellbeing of its staff, offering a range of benefits including generous annual leave, enhanced pension contributions, and opportunities for professional development. With a strong commitment to community engagement and inclusivity, WCHG fosters a collaborative work culture where employees can thrive while making a meaningful impact in the lives of local residents. Join us in creating safer, healthier communities while enjoying a supportive and rewarding work environment in South Manchester.
Contact Details:
Wythenshawe Community Housing Group Recruitment Team
