At a Glance
- Tasks: Support and optimise housing systems while driving digital innovation.
- Company: Join Wythenshawe Community Housing Group, a top employer committed to community wellbeing.
- Benefits: Enjoy 25-30 days annual leave, enhanced pension, and health care benefits.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a role that supports thousands of residents.
- Qualifications: Experience with housing systems and ITIL certification preferred.
The predicted salary is between 30000 - 36000 £ per year.
Due to a vacancy in the ICT team, we have a brilliant opportunity for an ICT Systems Specialist (Housing) to join us. Wythenshawe Community Housing Group (WCHG) is on a transformational journey to become a smarter business, with significant investment in technology to ensure our customers and colleagues have systems that meet their needs. This role will be key to ensuring both new and existing business systems are utilised to their fullest potential. You will have been the “go-to” person for application support and technical queries.
Extensive experience working with a range of housing-specific systems, such as:
- Orchard/HMS/Aareon/Civica, including system migrations and integrations
- Salesforce
- Asset management software, such as Promaster, Pimms or Keystone
- Repairs, contractor or mobile working software, such as Accuserv or 1st Touch
Due to the nature of the role, you will need to be on site at least twice a week and live within a commutable distance of Wythenshawe.
Main responsibilities include but are not limited to:
- Interpret business requirements and translate them into technical enhancements to existing systems
- Provide expert support for incidents and requests related to core business systems
- Maintain and optimise business systems, proactively identifying business areas that would benefit from core system optimisation or enhancements
- Troubleshoot problems relating to business systems, and design and implement solutions as appropriate
- Work with the Innovation team to ensure that new digital system implementations are aligned to business need, customer demand, and technology and support standards, providing support and remedial action where necessary
- Work with the ICT Training Specialist to design and maintain appropriate technical documentation
- Work with service managers to understand operational demand and ensure that it is met by system capabilities
To undertake this role to its fullest, you will require the following key skills, knowledge and experience:
- Professional qualifications, or relevant demonstrable experience
- ITIL 3 or 4
- Agile/Scrum experience/certification
- Excellent experience of systems analysis processes and practices in a Digital Services and/or ICT environment, including identifying and delivering improvements
- Extensive experience working with a range of housing systems, such as housing management software (Orchard Housing), CRM, asset management software, repairs software, and contractor/mobile working software; experience of Salesforce would be beneficial
Why join us?
As an Investors in People Health and Wellbeing recognised employer, we offer a wide range of benefits, including:
- 25 days’ annual leave, rising to 30 days with length of service, and, subject to approval, the option to buy and sell additional annual leave
- Enhanced leave options for maternity, paternity, adoption and shared parental leave
- Enhanced pension scheme contributions
- Our Health Care Plan gives you money back for dental, optical, therapy costs and more
- Subsidised healthy living benefits, such as gym membership or yoga classes
- Subsidised leisure learning benefits, such as financial support towards driving lessons or learning a new language
- Car lease scheme and cycle to work scheme
- Volunteering days in the local community
The successful applicant will be required to complete a basic DBS check due to the nature of the role and access to personal and sensitive data.
Closing date: Sunday, 9 August 2026. Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly, empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. As a Disability Confident employer, WCHG will make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good-quality homes and services to our customers and leaseholders, and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio, which aims to deliver an average of 1,100 new homes over the next five years, with an estimated investment of £195m, leaving a lasting legacy in our communities.
IT Systems Specialist in Manchester employer: Wythenshawe Community Housing Group
Wythenshawe Community Housing Group (WCHG) is an exceptional employer that prioritises the health, wellbeing, and professional development of its employees. With a strong commitment to community engagement and a supportive work culture, WCHG offers generous benefits including enhanced leave options, a comprehensive healthcare plan, and opportunities for personal growth through subsidised learning initiatives. Located in Wythenshawe, Manchester, this role allows you to make a meaningful impact on local communities while being part of an inclusive team that values diverse perspectives.
Contact Details:
Wythenshawe Community Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Specialist in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wythenshawe Community Housing Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wythenshawe Community Housing Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wythenshawe Community Housing Group!
✨Direct Apply to Wythenshawe Community Housing Group
Let's not forget to apply directly through the Wythenshawe Community Housing Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Systems Specialist in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wythenshawe Community Housing Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wythenshawe Community Housing Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wythenshawe Community Housing Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
