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- Tasks: Support customers with welfare benefits and promote financial wellbeing in communities.
- Company: Join a dedicated finance team focused on making a difference.
- Benefits: Gain hands-on experience, work towards a qualification, and develop your skills.
- Why this job: Make a real impact by helping people navigate financial challenges.
- Qualifications: Good numeracy, literacy, and a passion for learning about financial inclusion.
- Other info: Fixed-term contract until June 2027 with opportunities for professional growth.
The predicted salary is between 18000 - 25000 £ per year.
We’re pleased to offer an exciting opportunity for a Financial Inclusion Apprentice to join our Finance directorate on a Fixed-Term basis. This role is perfect for someone who wants to develop a career in housing, income, welfare benefits and tenancy sustainment while gaining hands‑on experience and working towards a recognised qualification.
As a Financial Inclusion Apprentice, you’ll support tenants with essential advice and guidance, help customers navigate welfare benefits, and play an important part in promoting financial wellbeing across our communities. If you’re motivated, curious and passionate about helping people, this could be the ideal first step into a rewarding career. Please note, this is a Fixed-Term Contract ending 1st June 2027.
What you’ll be doing:
- Supporting customers to understand their welfare benefit entitlements and providing clear, accessible guidance.
- Maintaining accurate records and handling sensitive information in line with legislation and GDPR.
- Calculating and checking benefit awards, including UC, Housing Benefit and Council Tax Support.
- Helping customers maximise their income and navigate changes in circumstances that affect their benefits.
- Working collaboratively with colleagues and external partners to support tenancy sustainment and customer wellbeing.
- Contributing to service improvements and developing your knowledge and skills throughout the apprenticeship.
What we’re looking for:
- A good level of numeracy and literacy.
- A genuine desire to learn about housing, rents, welfare benefits and financial inclusion.
- Strong communication and interpersonal skills, with the ability to adapt your approach to different customer needs.
- Good IT skills and confidence maintaining accurate records.
- A supportive, considerate approach, especially when working with customers experiencing hardship or vulnerability.
- Willingness to work towards a relevant qualification and take responsibility for your own learning and development.
- Reliability, good attendance and the ability to complete tasks to agreed timescales.
- A team‑focused attitude and willingness to share learning with colleagues.
Why this role matters:
You will play an important role in supporting customers during challenging times, helping them access the financial support they need and contributing to tenancy sustainment. This apprenticeship offers hands‑on experience, professional development, and the chance to make a meaningful difference every day. If you’re looking for a role with purpose, where you’ll be supported to grow and develop, we’d love to receive your application.
Application Deadline: Sunday 29th March. Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!
Financial Inclusion Apprentice in Manchester employer: Wythenshawe Community Housing Group
Contact Detail:
Wythenshawe Community Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Inclusion Apprentice in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the housing and welfare benefits sectors. Attend local events or online webinars to meet potential employers and learn more about the industry. We can’t stress enough how valuable connections can be!
✨Tip Number 2
Prepare for interviews by practising common questions related to financial inclusion and customer support. Think about your experiences and how they relate to the role. We suggest doing mock interviews with friends or family to boost your confidence!
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, let them know why you care about financial wellbeing and helping others. We believe that genuine enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for motivated individuals who want to make a difference in their communities!
We think you need these skills to ace Financial Inclusion Apprentice in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through! We want to see that you're genuinely interested in financial inclusion and supporting customers. Share any relevant experiences or motivations that drive you.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. We’re looking for strong communication and numeracy skills, so give examples of how you've used these in past experiences. It’ll help us see you as a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so why not get started today?
How to prepare for a job interview at Wythenshawe Community Housing Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of welfare benefits and financial inclusion. Familiarise yourself with terms like Universal Credit and Housing Benefit, as well as the challenges tenants face. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Your Empathy
Since this role involves supporting customers who may be experiencing hardship, it’s crucial to demonstrate your understanding and compassion. Think of examples from your past where you've helped others or shown kindness, and be ready to share these during the interview.
✨Practice Your Communication Skills
Strong communication is key for this position. Try role-playing common interview scenarios with a friend or family member. Focus on explaining complex information clearly and adapting your style to different audiences, just like you would with customers.
✨Be Ready to Learn
This apprenticeship is all about growth, so express your eagerness to learn and develop. Prepare to discuss how you plan to take responsibility for your own learning and what steps you’ll take to improve your skills throughout the apprenticeship.